Visiting the 9/11 Memorial & Museum

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9/11 Memorial & Museum Tickets

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Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets

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3 hr. 30 min.

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Combo: Ground Zero 9/11 Memorial Tour + One World Observatory Tickets

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3 hr. 30 min.

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Ground Zero 9/11 Memorial Tour

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1 hr. 30 min. - 3 hr. 30 min.

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Best time to visit the 9/11 Memorial & Museum

The best time to avoid the rush is between 10am and 12pm. The off-season and the first two hours of the morning is the best time to visit the museum. Also, booking advance tickets will be best to beat the crowd and save time.

Post-lunch hours and weekends are quite busy at the Memorial & Museum, and Mondays can get quite crowded because of the free entry into the museum. Visiting the 9/11 Memorial Museum on the rest of the weekdays and mornings can help you beat the crowd.

9/11 Memorial & Museum location

Address: 180 Greenwich St, New York, NY 10006, United States | Find on Maps

The 9/11 Memorial & Museum resides within the archeological heart of the World Trade Center. Being one of the most impactful sites in New York, the 9/11 Memorial Museum is enveloped by various other places to visit.

Closest landmarks: One World Observatory (0.2 mile) and Grand Central Terminal (1 mile)

Directions to the 9/11 Museum

Getting to the 9/11 Memorial & Museum

By subway

Duration: 20 minutes

Closest station: Fulton Street

Lines A, C, 1, 2, and 3, will get you to Chambers Street, while lines A, C, J, Z, 2, 3, 4, and 5 stop at Fulton Street. You can also take trains 2 or 3 trains to Park Place, train E to the World Trade Center, and train R or 1 to Rector Street or Cortlandt Street.

By train

Duration: 30 minutes

Closest station: World Trade Center terminal

If you're traveling from New Jersey, you can catch the PATH train to get to the 9/11 Museum. You can drive to the Harrison station in New Jersey, park your car there, and then catch the PATH train to the World Trade Center.

By bus

Duration: 25 minutes

Closest stop: Fulton Street

Bus numbers M20, M22, and M55 will get you to the 9/11 Museum & Memorial. The closest stations depending on where your starting point is, are at Broadway and Thames Street, Trinity Place and Rector Street, South End Avenue between Liberty Street and Albany Street, and Vesey Street between North End Avenue and West Street.

By taxi/car

Duration: 15 - 20 minutes

To get to the 9/11 Museum by taxi, you can either hail a local cab or book an Uber or Lyft through your phone. If you're driving down, please note that parking near lower Manhattan is limited. The museum is approximately 6 miles away from the Empire State Building. You can either drive through Greenwich Village or take FDR Drive.

Parking facilities near the 9/11 Museum

The 9/11 Memorial Museum doesn’t offer any parking facilities. However, many paid parking facilities are available nearby:

SP+ Parking: 5-minute walk from the 911 Memorial & Museum.
250 Vesey Street: 2-minute walk from the 911 Memorial & Museum.
10 Barclay Street Garage: 1-minute walk from the 911 Museum.

Know before you visit

Information kiosk: There is an Information Desk available at the Museum Concourse Lobby at the 9/11 Museum.
Audio guides: To explore the museum by yourself, you can avail of audio guides from the Information Desk.
Restrooms: There are public washrooms available in Oculus at the 9/11 Museum.
Gift shop: There is also a gift shop at the 9/11 Museum where you can find T-shirts, coins, and various other mementos from your visit.

Shopping at the 9/11 Museum

Oversized bags aren’t allowed inside the museum. Try to keep important items in two mid-sized bags instead of carrying an oversized one.
Facilities including cafes and water fountains are non-serviceable, so carry some snacks for the kids.
Carry enough drinking water, or you can buy it inside the museum.
Restrooms are equipped with baby-changing facilities.
Strollers are permitted inside the museum, however, the museum staff may ask you to fold your stroller in case it's too big or disrupts the exhibition spaces in any way.

Plan your visit to the 9/11 Museum

Photography: Personal photography is permitted inside the 9/11 Museum.
Security: Security screening is mandatory for all visitors.
Artworks: Do not touch any work in the museum.
Smoking: Smoking is not allowed inside the 9/11 museum.
Mobile phones: Put the mobile phone in silent mode while visiting the museum.
Tribute items: Tribute items must not exceed 19 x 17 x 8 inches.

After a tiring day, take a break and grab a bite at the nearby restaurants of the 9/11 Memorial Museum.

Dos Toros Taqueria: A Mexican cuisine restaurant serving dine-in and takeaway, Dos Toros Taqueria is known for its Californian-style tacos. The restaurant is just 0.5 miles away from the 9/11 Museum.
DIG: An American restaurant offering seasonal fruits and vegetables. The place is just 0.5 miles away from the 9/11 Museum.
Mezze on the River: Indulge in a delicious spread of Mediterranean cuisine as you overlook the Hudson River. This restaurant is just 0.8 miles away from the museum.

Visit the 9/11 Museum gift store to browse through a range of items to help commemorate your visit. You can also shop online if you're looking to shop from home.

The store is located on the concourse level, after you exit the museum's exhibits.

About the museum store

Budget-friendly: Pod Brooklyn Hotel, Holiday Inn Manhattan-Financial District, Hotel Mimosa

Mid-range: Mr. C Seaport, The Standard, East Village, The Broome Hotel New York

Luxury: The New York EDITION, Crosby Street Hotel, Casa Cipriani New York

Empire State Building by 9/11 Memorial Museum

Here are some other places you can visit near the 9/11 Memorial & Museum:

Empire State Building: Head to this iconic Art Deco skyscraper, offering observatory decks with stunning panoramic views of New York City.

Rockefeller Center: A massive entertainment with lots to do and see, the Rockefeller Center is a popular attraction among locals and tourists.

Museum of Modern Art: Visit this internationally renowned modern art museum, featuring an extensive collection of contemporary and modern artworks.

SUMMIT One Vanderbilt: This is New York's latest observation deck, where you can catch breathtaking views of the city from the top of the One Vanderbilt skyscraper.

Things to do in New York

Accessibility measures at the 9/11 Museum

Accessible areas: There are several accessible entrances to the 9/11 Memorial identified by the wheelchair symbol. The single entrance to the 9/11 Museum is also accessible by wheelchair. All the floors of the museum have elevator access and there is also a ramp to head to the overlook.

Care partners: Free admission is available for a care partner for any individual with disabilities. You can request a free ticket for your care partner once you have purchased your own ticket by sending an email to access@911memorial.org.

Wheelchairs: Manual wheelchairs are available for free upon request on a first-come-first-serve basis. You can ask one of the uniformed museum staff members for assistance. You can also reserve a wheelchair by sending an email to access@911memorial.org.

Service animals: Service animals are welcome into the 9/11 Memorial Museum.

Toilets: All the public restrooms have wheelchair-accessible stalls.

Transcripts: Transcripts are available for both audio and video guides. For video guides, open captioning is provided in the video. For audio guides, there are captions provided on labels, transcripts, or monitors.

Assistive Listening System: The 9/11 Museum is equipped with induction loops that transmit audio signals directly to the hearing aid devices.

Descriptive audio guides: The audio guides available at the museum also include an audio description tour to allow visually impaired visitors to independently explore the exhibits through detailed descriptions.

American Sign Language: There is an American Sign Language video tour also available with their audio guides at the 9/11 Museum. You can ask for these devices at the information desk.

Readers: You can ask for a reader if you need to navigate through the touchscreen interactive exhibits. You can request assistance at the Information Desk and a staff member will escort you through the exhibit.

For each of the following requests, make sure to send an email to access@911memorial.org to receive the necessary assistance.

Sign language interpretation: Sign language interpretation is available free of cost for guided tours and public programs. You will have to raise your request 2 weeks in advance. You can also request International or other sign language interpretations 3 weeks in advance. The museum will try its best to arrange for the same.

Verbal description guided tours: You can also avail a verbal description guided tour at the 9/11 Museum. You will have to place a request for this 3 weeks in advance.

Sighted guide: Sighted guides are available for visually impaired visitors upon advanced request.

What to see at the 9/11 Memorial & Museum?

Exhibits

Explore a range of exhibitions that provide comprehensive insights into the historical context, personal stories, and the collective impact of 9/11, employing multimedia presentations and interactive displays to offer a profound understanding of the tragedy's significance.

Explore the 9/11 Museum exhibits

Artifacts

The museum houses a diverse collection of artifacts salvaged from the wreckage, including twisted steel beams, damaged vehicles, personal effects, and other remnants that serve as tangible reminders of the events of 9/11. These artifacts help in preserving the physical evidence of the day and its aftermath.

Discover the artifacts from 9/11

Memorial Glade

Pay tribute to the heroic efforts of rescue and recovery workers through the Memorial Glade, a dedicated space honoring their selfless contributions, featuring a pathway symbolizing strength, endurance, and the resilience displayed in the face of adversity.

Survivor Tree

The Survivor Tree is a Callery pear tree that endured the destruction of 9/11. It was later nurtured back to health, serving as a living symbol of resilience, hope, and rebirth amid the devastation and loss experienced on that tragic day.

About the Survivor Tree

Twin Pools

Reflect at the Twin Pools, the somber and contemplative memorials built upon the footprints of the original Twin Towers, where cascading waterfalls flow into reflecting pools, surrounded by the engraved names of the nearly 3,000 individuals who lost their lives in the attacks.

Special events

The museum hosts regular events including educational programs, talks, and commemorative ceremonies, offering opportunities for visitors to participate in meaningful discussions, reflections, and activities that honor the legacy of 9/11 and foster a spirit of remembrance and unity.

Events at the 9/11 Museum

Visitor Tips

Visiting the 9/11 Memorial Museum early in the mornings and on weekdays would be a great idea as you will find smaller crowds at these hours.
Start the tour from the Museum and end the tour at the Memorial.
The tragedy that happened here may be quite heavy for children. We suggest that you think twice before bringing in your little ones.
Before visiting, download the audio guide of the 9/11 Memorial Museum for a better experience.
Set aside at least 2-3 hours to explore the museum without having to rush through the exhibits.
Entry to the Memorial is always free, however, the Museum has an entrance charge. Entry to the Museum is free on Mondays from 3pm.

Frequently asked questions about visiting the 9/11 Memorial & Museum

Where is the 9/11 Memorial Museum?

The 9/11 Memorial Museum is located at 180 Greenwich St, New York, NY 10006, United States.

What are the 9/11 Museum's opening hours?

The 9/11 Museum is open from Wednesday to Monday between 9 AM and 7 PM.

What are the 9/11 Memorial's opening hours?

The Memorial is open daily from 8 AM to 8 PM.

Can I visit the 9/11 Memorial Museum?

Yes, you can buy a 9/11 Museum ticket to visit the museum. You can also enter the museum for free on Mondays after 3 PM.

Why should I visit the 9/11 Memorial Museum?

The museum was made to give a tribute to the approximately 3000 lives that were sacrificed here during the 9/11 and 1993 attacks. The museum signifies courage, sacrifice, and resilience.

Can I visit the 9/11 Memorial Museum for free?

You can visit the 9/11 Memorial free of cost on any day. You can get free access to the 9/11 Museum on Mondays after 3 PM.

How do I book tickets to visit the 9/11 Memorial Museum?

You can easily book 9/11 Museum tickets online.

How much does it cost to visit the 9/11 Memorial Museum?

The entry ticket to the 9/11 Memorial Museum will cost you around $30. But you can also book guided tours, the price for which will depend on the type of ticket you pick.

What is the best time to visit the 9/11 Memorial Museum?

The best time to visit the 9/11 Memorial Museum is early morning during the weekdays. This time of the day experiences fewer crowds as compared to the weekends.

What are the 9/11 Memorial Museum opening hours?

The 9/11 Museum is open from Wednesdays to Mondays from 10 AM to 5 PM. The 9/11 Memorial is open every day from 9 AM to 8 PM. Get Detailed Opening Hours

Can I visit the 9/11 Memorial Museum in a group?

Yes, you can definitely visit the 9/11 Memorial Museum as a group. You can also book guided tours to the 9/11 Museum as they usually occur in a group.

Can I visit the 9/11 Memorial Museum with kids?

Yes, you can bring kids to the 9/11 Museum. However, it is not recommended due to the tragedy that happened here.

Is the 9/11 Memorial Museum wheelchair-friendly?

Yes, the 9/11 Memorial Museum is wheelchair friendly.

How long does it take to visit the 9/11 Memorial Museum?

It takes around 2-4 hours to explore the entire 9/11 Memorial and Museum.

Is it worth visiting the 9/11 Memorial Museum?

The 9/11 Museum pays respects to everyone whose lives were affected by this devastating terrorist attack. At this museum, you can hear first-person stories about how the attack affected thousands of people. There are also many artifacts and collections that allow you to put the pieces of this tragic incident together.