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Explore what’s inside the 9/11 Memorial and Museum

Step into the solemn corridors of the 9/11 Memorial and Museum, where the echoes of history and the weight of memory intertwine. Here, you'll encounter a powerful mosaic of 40,000 digital photos, over 74,000 artifacts, and emotions that commemorate one of the most significant moments in recent memory. The outdoor memorial, featuring twin reflecting pools, stands as a powerful symbol of loss and recovery.

Highlights of the 9/11 Memorial and Museum

What’s inside the 9/11 Memorial and Museum?

9/11 Memorial

9/11 Memorial

The 9/11 Memorial is a moving tribute located at the heart of the World Trade Center complex in New York City, spanning eight acres of land. It commemorates the victims of both the 11th September 2001 and 26th February 1993, terrorist attacks. Twin waterfall pools, each nearly an acre in size, are the centerpiece of the memorial, positioned within the footprints of the original Twin Towers. Surrounding these pools are bronze parapets inscribed with the names of the victims of the attacks. The Memorial Plaza has in it, over 400 swamp white oak trees, offering you a serene space for contemplation amidst the bustling lower Manhattan.

9/11 Memorial
9/11 Museum Inside

9/11 Museum

The 9/11 Museum, located within the World Trade Center complex, serves as the primary institution dedicated to exploring the events of 11th September 2001, documenting its impact, and examining its ongoing significance. It houses a collection of over 74,000 artifacts, ranging from personal items to remnants of the World Trade Center, presenting an intimate look into the tragic events of that fateful day. Through multimedia displays, narratives, and interactive exhibits, the museum tells the story of 9/11, presenting personal stories of loss, recovery, and hope.

Inside the 9/11 Museum
Survivor Tree at the 9/11 Memorial

Survivor Tree

The Survivor Tree, a Callery pear tree, holds a special place within the 9/11 Memorial. Known for miraculously surviving the 9/11 attacks despite severe damage, it symbolizes resilience, survival, and rebirth. Discovered amidst the rubble of Ground Zero in October 2001, the tree was carefully removed and placed under the care of the New York City Department of Parks and Recreation. After a period of recovery and rehabilitation, it was replanted at the memorial in 2010. Each spring, the tree blooms, serving as a reminder of hope and renewal amidst the solemnity of the memorial.

Survivor Tree at the 9/11 Memorial
Memorial Glade at the 9/11 Memorial

Memorial Glade

The 9/11 Memorial Glade, dedicated to first responders, recovery workers, and those affected by health-related issues from the aftermath of the attacks, is a significant part of the memorial complex. It features a pathway flanked by six large stone monoliths, each inlaid with World Trade Center steel, symbolizing strength and determination through adversity. The Glade serves as a poignant reminder of the selfless courage and resilience of the 9/11 community, honoring those who suffered from exposure to toxins in the aftermath of the attacks.

Memorial Glade at the 9/11 Memorial
Exhibits at the 9/11 Museum

Exhibits

The 9/11 Memorial Museum features a series of exhibitions that explore the events of 9/11 and its aftermath. Through core exhibitions, special exhibitions, and rotating galleries, you will gain a deeper understanding of the events of 9/11, the days and years that followed, and its continuing impact on our world today. These exhibitions utilize artifacts, imagery, personal stories, and interactive technology to provide a comprehensive and immersive experience.

Exhibits at the 9/11 Museum
9/11 Museum Store

9/11 Museum Store

The 9/11 Memorial Museum Store offers a carefully curated selection of meaningful keepsakes, commemorative gifts, artwork, books, and other items. Open during regular museum hours, the store gives you the opportunity to take a piece of history home with them. Proceeds from purchases support the operations of the 9/11 Memorial & Museum, honoring the heroes, victims, and legacy of 9/11.

9/11 Museum Store

Visitor tips

  • The 9/11 Museum and Memorial is located in lower Manhattan. Parking in this area is very limited, so consider using public transportation or cabs for your visit.
  • Get your ​tickets ahead of time. Although the 9/11 Memorial itself is a public space and can be admired any time of the day, the 9/11 Museum requires more planning to visit if you don’t want to be denied entry, or wait in line to enter.
  • Each year, the 9/11 Memorial attracts more than six million visitors, while the museum hosts more than three million. To avoid crowds, consider visiting early in the morning or late in the afternoon.
  • Set aside about 2 hours for a complete visit. The museum is a place of reflection and learning, and you’ll want to give yourself enough time to fully experience the exhibits.
  • You can bring tribute items to the memorial. These items can be left at the memorial in honor of those who lost their lives.
  • The museum does not have any lockers for storage purposes. Avoid carrying heavy luggage during your visit.
  • The 9/11 Memorial and Museum can be a deeply emotional experience. Be prepared for this and consider whether it’s the right choice for all members of your party.

Plan your visit to the 9/11 Memorial and Museum

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9/11 Memorial & Museum Tickets

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Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets

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3 hr. 30 min.

Combo (Save 4%): 9/11 Memorial & Museum + Statue of Liberty & Ellis Island Tickets with Ferry Transfers

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Combo (Save 9%): 9/11 Memorial & Museum + Edge Observation Deck Tickets

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Combo: Ground Zero 9/11 Memorial Tour + One World Observatory Tickets

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Ground Zero 9/11 Memorial Tour

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1 hr. 30 min. - 3 hr. 30 min.

9/11 Memorial & Museum Family Pass

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Combo (Save 4%): 9/11 Memorial & Museum Tickets + 90-Min NYC Downtown Sightseeing Cruise

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Combo (Save 9%): 9/11 Memorial & Museum Tickets + The Banksy Museum Ticket

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Combo (Save 10%): 9/11 Memorial & Museum Tickets + QC New York Entry Tickets

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Frequently asked questions about what’s inside the 9/11 Memorial and Museum

What is inside the 9/11 Museum and Memorial?

The 9/11 Museum and Memorial invites you to learn about the history of the 9/11 attacks and the 1993 World Trade Center bombing. The Museum’s dynamic blend of architecture, archaeology, and history creates an unforgettable encounter with the story of the attacks, their aftermath, and the people who experienced these events.

Can I take a tour inside the 9/11 Museum and Memorial?

Yes, the best way to experience the ​9/11 Memorial & Museum is by going for a ​guided tour.

Do I need a ticket to go inside the 9/11 Museum and Memorial?

Yes, you must book a ticket to visit the ​museum. Entry to the ​memorial is free on all days.

What are some must-see highlights inside the 9/11 Museum and Memorial?

The Museum tells the story of 9/11 through ​artifacts, imagery, personal stories, and interactive technology. The 9/11 Memorial Museum’s permanent collection is an unparalleled repository consisting of material evidence, primary testimony, and historical records of response to February 26, 1993 and September 11, 2001.

Is going inside the 9/11 Museum and Memorial worth it?

Yes, the museum experience is worth it because it provides an unforgettable encounter with the story of the attacks, their aftermath, and the people who experienced these events.

What are the opening hours to go inside the 9/11 Museum and Memorial?

The Museum is currently open six days a week (closed Tuesdays) between 9 AM and 7 PM. Learn about the ​opening hours of the museum before your visit.

What can I see inside the 9/11 Museum and Memorial?

Inside the museum, you will find numerous exhibits, personal stories, and interactive technology that tell the story of 9/11.

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