Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.
Inclusions
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend
View original review in French
Walking tour was very informative. Arun, our guide was very knowledgeable. Museum tour (self-guided) was emotional and really brought the whole event closer to those of us on the west coast that watched all the events enfold on TV. So sad to relive from the photos, videos with voices and pieces of metal beams, rescue vehicles, etc.
This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!
It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
Loved the walk to the museum with our tour guide Séan. He had great stories and did a fabulous job. He gave us information that we would have missed had we walked the grounds without a guide.
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911
View original review in German
The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget
Such a beautiful memorial to honor everyone lost in this tragedy.
Everything! Very powerful and moving.
The exhbits..the organization..
..........................................
This review is translated. Show original review.
The tour guide was amazing! I learned so much!
Vouchers were real. No scam. And the excursion were awesome.
The museum requires tickets for admission but the memorial is free to visit. We recommend a guided tour of the memorial since it adds so much more value to your visit making it meaningful and leaving you with a feeling of personal connection to the victims and survivors.
Enhance your visit to the 9/11 Memorial with a guided tour of Ground Zero and priority access to the museum.
Enhance your visit to the 9/11 Memorial with a guided tour of Ground Zero and priority access to the museum.
Inclusions
######Ground Zero Tour
Walking tour was very informative. Arun, our guide was very knowledgeable. Museum tour (self-guided) was emotional and really brought the whole event closer to those of us on the west coast that watched all the events enfold on TV. So sad to relive from the photos, videos with voices and pieces of metal beams, rescue vehicles, etc.
Loved the walk to the museum with our tour guide Séan. He had great stories and did a fabulous job. He gave us information that we would have missed had we walked the grounds without a guide.
The tour guide was amazing! I learned so much!
Great tour guide and the museum was incredible.
The ticketing was great. Our guide Tim was great too!
I had no experience. Plane flight was cancelled and we lost our money. I was happy to leave it as a credit on account to use when we can return but only given 25% credit. Very poor business model. I will never use you again. we lost 4 tickets total.
I was unable to cancel or change the tickets hours before the scheduled time due to a scheduling conflict I was unaware of at the time of purchase. Not a good system to take money without the option to cancel.
Ray was our tour guide, he did such a fantastic job educating our group and really making this a more personal experience. This was, by far, our favorite experience of any of the activities we did on our four day NYC trip!
Jorge was amazing and so knowledgeable. His presedntation was captivating and stellar. The museum was done so well. Painful, overwhelming, but so nececcary and done to perfection.
The museum had way more exhibits and information than I thought it would. It was a very moving experience.
Was very informative and easy to navigate
Our guide was excellent emmeline, she made it a great experience.
4% off
Maximize your visit to One World Trade Center by visiting both the 9/11 Museum & One World Observatory in one go.
Maximize your visit to One World Trade Center by visiting both the 9/11 Museum & One World Observatory in one go.
Inclusions
One World Observatory
Access to:
9/11 Memorial and Museum
One World Observatory
9/11 Memorial and Museum
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
What a great experience. Loved it 😊
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
Incredible views. Plenty of time. No queuing. Very nice staff especially Dwae Rene who helped us access our tickets and was most friendly and informative!
- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend
View original review in French
This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!
It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
We liked being able to point out landmarks to our young granddaughters. I personally couldn't help thinking about the horror that preceded this "Phoenix" . We were wounded on 9/11, but the people of this country got back up proudly! This beautiful building is a testament and memorial to all who lost their lives.
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911
View original review in German
The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget
Such a beautiful memorial to honor everyone lost in this tragedy.
Everything! Very powerful and moving.
The ability to split it into two days,
The exhbits..the organization..
..........................................
This review is translated. Show original review.
Experience the history of 9/11 through real human stories and a museum, and end your tour with skyline views of NYC.
Everything you get: Join a guided Ground Zero tour, skip the line to explore the 9/11 Museum, and ascend to stunning skyline views at the One World Observatory. Hear powerful personal stories from a New Yorker personally connected to 9/11, visit meaningful landmarks, and witness NYC’s resilience from the ground to the sky.
Why choose this: This experience blends moving storytelling with exclusive access, offering deep emotional insight, reflection, and inspiration. It's perfect for those seeking a meaningful, immersive journey through a defining moment in modern history.
Experience the history of 9/11 through real human stories and a museum, and end your tour with skyline views of NYC.
Everything you get: Join a guided Ground Zero tour, skip the line to explore the 9/11 Museum, and ascend to stunning skyline views at the One World Observatory. Hear powerful personal stories from a New Yorker personally connected to 9/11, visit meaningful landmarks, and witness NYC’s resilience from the ground to the sky.
Why choose this: This experience blends moving storytelling with exclusive access, offering deep emotional insight, reflection, and inspiration. It's perfect for those seeking a meaningful, immersive journey through a defining moment in modern history.
Inclusions
Exclusions
9/11 Memorial & Museum
One World Observatory
Save up to 20% with a Family Pass—admission for families of 4, perfect for exploring together.
Save up to 20% with a Family Pass—admission for families of 4, perfect for exploring together.
Inclusions
4% off
Visit the 9/11 Museum & take a 90-min cruise with Statue of Liberty views — both within a mile of each other for a seamless trip.
Visit the 9/11 Museum & take a 90-min cruise with Statue of Liberty views — both within a mile of each other for a seamless trip.
Inclusions
9/11 Memorial & Museum
New York Sightseeing Cruise
Exclusions
New York Sightseeing Cruise
9/11 Memorial & Museum
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
I liked all the activity The explanations of our guide on microphone The Lovely and tonic music
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend
View original review in French
This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!
It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
Darius the host made the trip! Entertaining and funny. Small boat, not busy and the bar staff were amazing. Really good value for money
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911
View original review in German
The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget
Such a beautiful memorial to honor everyone lost in this tragedy.
Everything! Very powerful and moving.
The exhbits..the organization..
..........................................
This review is translated. Show original review.
Vouchers were real. No scam. And the excursion were awesome.
An unforgettable experience, a magnificent tribute to the victims and rescuers
View original review in French
Hear powerful stories as you take a guided tour across the 9/11 Memorial & its grounds.
Hear powerful stories as you take a guided tour across the 9/11 Memorial & its grounds.
Inclusions
Exclusions
4% off
Dive into America's history by visiting two iconic landmarks that highlight 9/11’s legacy & America’s immigration story with a single pass.
Dive into America's history by visiting two iconic landmarks that highlight 9/11’s legacy & America’s immigration story with a single pass.
Inclusions
9/11 Memorial & Museum
Statue of Liberty & Ellis Island Tickets with Ferry Transfers
Access to:
Exclusions
Statue of Liberty & Ellis Island Tickets with Ferry Transfers
9/11 Memorial & Museum
Statue of Liberty & Ellis Island Tickets with Ferry Transfers
I highly recommend.The ferry ride allows you to see Manhattan from a new angle. Ellis island is a discovery and you can make your own genealogical certificate. The Statue of Liberty is mighty and beautiful, to be mmiraded and known. BANKSY is a true and sincere artist and has fought for the right of expression because art is of all and for.all. the.mueso is a stone's throw from Little Italy and China town
View original review in Italian
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
The whole experience was awesome. The ferry ride was fun and everybody was very nice and accommodating to me. I plan to return soon and hopefully this time go inside and up into the crown of the statue. And you people will definitely be my ride over there. Thank you for everything you guys did for me. It was an awesome day and I will never forget it, thank you so much and I can't wait to come see you again
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
It was a wonderful experience
View original review in Spanish
The 🗽 is a beautiful monument and the day had very blue skies.
View original review in Portuguese
It was an amazing experience!
Just being somewhere with so much history! It was very efficiently run and the price was great!
Friendly staff and very clean boat and the boat staff amazing!!!
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend
View original review in French
The ferry rides are fun. The views from the boats and both islands are fantastic. All personnel were friendly and helpful. There were plenty of ferries running so there wasn't a long wait to get to the next stop.
This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!
It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Great way to get to see both the Statue of Liberty and Ellis Island. Enjoyed the ability to take our time exploring each site. Definitely worth the trip.
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
I found it easy to buy and schedule the tickets just observe the schedules because I understood that they can not be changed.
9% off
Perfect for art & history lovers—explore NYC’s past and iconic Banksy artworks in one unique experience.
Perfect for art & history lovers—explore NYC’s past and iconic Banksy artworks in one unique experience.
Inclusions
9/11 Memorial & Museum
Access to:
The Banksy Museum
9/11 Memorial & Museum
The Banksy Museum
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend
View original review in French
This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!
It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
A nice moment of reflection, in this museum which pays tribute to the artist's works. The welcome was really nice and the visit very well organized. Well done!
View original review in French
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911
View original review in German
The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget
Such a beautiful memorial to honor everyone lost in this tragedy.
Everything! Very powerful and moving.
The exhbits..the organization..
..........................................
This review is translated. Show original review.
Vouchers were real. No scam. And the excursion were awesome.
An unforgettable experience, a magnificent tribute to the victims and rescuers
View original review in French
The easyJet way to deal with the tickets.
10% off
Have both a meaningful & relaxing day at NYC by exploring the 9/11 Museum, then unwinding at QC New York spa.
Have both a meaningful & relaxing day at NYC by exploring the 9/11 Museum, then unwinding at QC New York spa.
Inclusions
9/11 Memorial & Museum
Access to:
QC New York
9/11 Memorial & Museum
OQ New York
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911
View original review in German
The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget
Such a beautiful memorial to honor everyone lost in this tragedy.
The exhbits..the organization..
An unforgettable experience, a magnificent tribute to the victims and rescuers
View original review in French
The enclosed exihibet was too crowdy but well worth it.
It was a beautifully put together exhibition detailing all aspects of that terrible day
Very good, avoids waiting at the entrance. Audio-guide could be included...
View original review in French
The 9/11 Memorial & Museum stands as a powerful tribute to the nearly 3,000 lives lost in the tragic events of September 11, 2001. Located at the World Trade Center site, this attraction offers a deeply moving experience, combining outdoor spaces with an immersive museum journey. Rising beside the Memorial, One World Trade Center symbolizes hope and renewal. The tower is home to One World Observatory, offering breathtaking views of New York City from above. The attraction features two portions, one the Memorial which is a space of reflection free for all and another is the Museum that requires tickets for entry.
The Memorial, set in the footprints of the Twin Towers, is an open-air tribute with two reflecting pools, cascading waterfalls, and the names of the victims etched in bronze. Surrounded by the Memorial Glade and Survivor Tree, this space offers a place for remembrance and reflection.
The underground Museum takes you indoors to explore artifacts, personal stories, along with interactive exhibits that chronicle the events, the impact of 9/1, its aftermath, and the spirit of resilience shown by the nation.
Go for: Entry tickets
Guide: Free downloadable audio guide
Recommended tours:
9/11 Memorial & Museum Tickets
Go for: Guided tours
Guide: Expert tour guide
Recommended tours:
Combo: Ground Zero Guided Tour + 9/11 Museum Skip-the-Line Tickets
Go for: Combo tickets
Guide: Expert tour guide (only for the combo ticket)
Recommended tours:
9/11 Museum hours
Open: Wednesday to Monday and select Tuesdays from 9am to 7pm
Closed: Tuesdays
9/11 Memorial hours
Open: Daily from 8am to 8pm
Best time to visit: To enjoy NYC’s good weather, visit in the fall (September to November) and spring (March to May). Go during opening time on weekdays, especially Thursdays and Fridays to avoid crowds.
Note: Tickets are available on these Tuesdays -
March 18 & 25; April 1, 8, 15, & 22; May 27; June 3, 10, 17, & 24; July 1, 8, 15, 22, & 29; August 5; October 7, 14, 21, & 28; November 25; December 2, 9, 16, 23, & 30
Address: 180 Greenwich St, New York, NY 10007, United States | Find on Maps
There is a store within the 9/11 Museum that has merchandise like books, gifts, trinkets, accessories, jewelry, and much more. You can also browse through the online 9/11 Museum store with international shipping where you can buy any of these items to do your part in commemorating the souls lost in these attacks.
About the 9/11 Museum storeMost of the public transportation in lower Manhattan, including buses and trains, have wheelchair-accessible entrances. The following transports are accessible by wheelchair.
The accessible pick-up/drop-off location for privately owned vehicles is at the intersection of Liberty Street and Trinity Place.
Ramp: There is a ramp that leads towards the overlook that can be easily navigated by staying on the right. Visitors can also use the elevator to reach the lower levels.
Devoted exclusively to modern art, MoMA is one of the largest establishments for unconventional and contemporary artwork.
Take the ferry, and visit Liberty Island, to marvel at the history and beauty of Lady Liberty, and the Liberty Island Museum.
A 102-storeyed marvel, the Empire State Building is one of the most popular landmarks of New York. Climb up to its observatory to get 360-degree panoramic views of New York City.
There are several ticket options, including general admission to access the museum exhibits, expert-led guided tours for an in-depth experience and combination tickets that bundled access with other NYC attractions.
Tickets to the museum are valid only for the date and time selected at the time of booking.
The 9/11 Memorial (including the twin reflecting pools) is free to visit. However, a ticket is required for entry into the museum.
Yes, tickets are available at discounted rates for seniors above 65 years old, students with valid ID, and children from 7 to 12 years. Military personnel and 9/11 community members can enter for free. The general public can enter the museum for free on Mondays with prior online reservation on the 9/11 museum website.
Yes, you can book tickets on the day of your visit but availability is limited and not guaranteed. 9/11 Memorial & Museum is a largely-visited NYC attraction and it’s best to book your tickets online in advance to make sure you get them.
Yes, but some exhibits contain sensitive content. We recommend parents use discretion when bringing younger children.
Yes, the museum is indoors and operates year-round. The Memorial pools are an outdoor attraction and may be less accessible in extreme weather.
There is no strict dress code, but dress respectfully in a sombre fashion, considering the solemn nature of the site.
Yes, you are welcome to leave flowers or tributes at the Memorial. Every morning, white roses are placed on victims' names to mark their birthdays.