New York Tickets

9/11 Memorial & Museum Tickets & Tours

4.5(29.3K Ratings)

Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.

9/11 Memorial & Museum






From happy customers

Loved by 35 million+
Tessier stephane
FR

Tessier

France
May 2025
review-image
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
massimiliano giacobetti

Massimiliano

Mar 2025
review-image
review-image
review-image

+2 more

wonderful view of the city with all its lights from a unique point of view compared to other skyscrapers avoided the queue thanks to the tickets purchased in advance
Jai Dhupar
IN

Jai

India
Feb 2024
ticketing experice was great, you may like bucket activties which require prior bookings .also, you should clear the message to do booking for each pass, (like 2 bookings for 2 pass) rest .. all experice was great.
Kim Gardner

Kim

Jan 2018
We went on the 9/11 Tribute tour right after lunch and then caught the last ferry to the Ellis Island. And then ended the day at the Empire State Observatory Deck to watch the sun set on the greatest city on the planet.
Chelsea Snyder

Chelsea

Jan 2018
Loved the trip. Booking for this was super easy and we just had to show the tickets on our phone at all the venues. Very convenient.
Kevan Bullock

Kevan

Jun 2025
Tpur of the Battery Park area was great - as was the 9/11 memorial tour. Vivian is a very knowledgable guide and gave great insight into what happend on that fateful day. Thoroughly recomended rhe tour.
Paul Ronan
GB

Paul

United Kingdom
Jun 2025
The guide for the Ground Zero tour was fantastic, really knowledgeable. The whole Memorial and museum tour is something everyone visiting NY should visit.

Top things to do in New York

The 9/11 Memorial & Museum stands as a powerful tribute to the nearly 3,000 lives lost in the tragic events of September 11, 2001. Located at the World Trade Center site, this attraction offers a deeply moving experience, combining outdoor spaces with an immersive museum journey. Rising beside the Memorial, One World Trade Center symbolizes hope and renewal. The tower is home to One World Observatory, offering breathtaking views of New York City from above. The attraction features two portions, one the Memorial which is a space of reflection free for all and another is the Museum that requires tickets for entry.

Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.

9/11 Memorial

The Memorial, set in the footprints of the Twin Towers, is an open-air tribute with two reflecting pools, cascading waterfalls, and the names of the victims etched in bronze. Surrounded by the Memorial Glade and Survivor Tree, this space offers a place for remembrance and reflection.

Artifact display at 9/11 Museum, New York City, showcasing historical remnants from Ground Zero.

9/11 Museum

The ​underground Museum takes you indoors to explore artifacts, personal stories, along with interactive exhibits that chronicle the events, the impact of 9/1, its aftermath, and the spirit of resilience shown by the nation.

Things to know before booking your 9/11 Museum tickets

  • Please note that the outdoor 9/11 Memorial — including Ground Zero, the Memorial Glade, and the Survivor Tree — is free to explore, while the 9/11 Museum requires a ticket
  • Opting for a guided tour of Ground Zero and the 9/11 Memorial along with museum tickets adds more value to your visit by providing personal stories, expert narration, and context that make your visit even more meaningful beyond just seeing the memorial.
  • While the Standard Entry Tickets include access to the 9/11 Museum’s exhibits and artifacts, getting the Skip-the-Line Tickets will ensure priority access and avoid waiting in long lines in this widely-visited NYC attraction.
  • If you want to save time and make the most of your trip to One World Trade Center, choose a ​combo of the 9/11 museum and One World Observatory which are both located in the same building making it convenient to visit them together.
  • Ideal for first-time visitors, combo tickets let you pair your visit to the 9/11 Memorial & Museum with other top NYC attractions like the ​Sightseeing Cruises, ​The Banksy Museum, and more.

Which 9/11 Museum ticket is best for you

9/11 Museum tickets

If you’re budget-conscious

Go for: Entry tickets

  • Get timed entry to the 9/11 Museum with this ticket, along with access to all of the current exhibitions.
  • Explore historical artifacts and memorials, the National September 11 Memorial, the Survivor Tree, & Memorial Glades.

Guide: Free downloadable audio guide

Recommended tours:

9/11 Memorial & Museum Tickets
9/11 Museum tickets

If you’re looking for an in-depth experience

Go for: Guided tours

  • With tickets to a guided tour, not only do you get priority entrance access but you also get a complete lowdown on the museum’s history. 
  • Discover untold stories and explore the different highlights of the 9/11 Museum with an expert guide. 
  • This ticket also includes a 60-minute guided tour of the 9/11 Ground Zero. 

Guide: Expert tour guide

Recommended tours:

Combo: Ground Zero Guided Tour + 9/11 Museum Skip-the-Line Tickets
9/11 Museum tickets

If you want to explore beyond

Go for: Combo tickets

  • Combine your 9/11 Memorial visit with some of New York City’s other landmarks including the Statue of Liberty, Wall Street, One World Observatory and more.
  • Save money and the hassle of booking several tickets by opting for combos that are a one-stop-shop for your ticketing needs.

Guide: Expert tour guide (only for the combo ticket)

Recommended tours:

Stories set in stone: Highlights of the 9/11 Memorial & Museum

Artifact display in 9/11 Museum, New York City.

The Last Column

Standing in the center of the Memorial Hall, the Last Column marks the valiant efforts of the fire department Squad - 41 in their rescue efforts at Ground Zero and memorializes the lives of the six men of the squad, lost in the attack.

9/11 museum survivors stairs
slurry wall 9/11 museum
Survivor Tree 9/11 museum
Memorial Hall 9/11 museum

Plan your visit to the 9/11 Memorial & Museum

9/11 Memorial Museum hours

9/11 Museum hours
Open: Wednesday to Monday and select Tuesdays from 9am to 7pm
Closed: Tuesdays

9/11 Memorial hours
Open: Daily from 8am to 8pm

Best time to visit: To enjoy NYC’s good weather, visit in the fall (September to November) and spring (March to May). Go during opening time on weekdays, especially Thursdays and Fridays to avoid crowds.

Note: Tickets are available on these Tuesdays -
March 18 & 25; April 1, 8, 15, & 22; May 27; June 3, 10, 17, & 24; July 1, 8, 15, 22, & 29; August 5; October 7, 14, 21, & 28; November 25; December 2, 9, 16, 23, & 30

9/11 Memorial & Museum opening hours

Address: 180 Greenwich St, New York, NY 10007, United States | ​Find on Maps

  • Subway: Take the N, R, W, or E train lines to get to the museum.
    Nearest stop: WTC Cortland
  • Bus: Bus numbers QM7, QM8, QM11, QM25, & M55 will get you to the attraction.
    Nearest stop:
    Churchstreet/Fulton Street.
  • PATH: The PATH train goes directly to the World Trade Center terminal from multiple stops in New Jersey.
    Nearest stop: World Trade Center
  • Car: The museum does not provide parking, but the Battery Parking Garage and Harrison PATH station parking facility are convenient parking options.
  • Hop-on hop-off bus: Take the Downtown Loop in Big Bus Tours and TopView Sightseeing to reach the closest stop World Trade Center.
Directions to the 9/11 Museum
Facilities inside 9/11 Memorial & Museum
  • Toilets: Restrooms are available throughout the museum. 
  • Seating: There are benches available at the Concourse Lobby, Memorial Hall, Foundation Hall, Ramp, and within the exhibitions. 
  • Quiet space: Reflecting on 9/11 Studio is a designated quiet space in the museum. You can ask one of the staff members to direct you. 
  • Wi-Fi: All guests can avail of free Wi-Fi inside the museum.
  • Coatroom: All large bags, backpacks, & large umbrellas must be checked in. All bags are subject to security screening.
Audio guides at the 9/11 museum
  • You can either choose audio, guided, or self-guided tours, based on your needs.
  • Visitors may place items of tribute only in designated areas aside from the Memorial Pool.
  • The 9/11 Museum commemorates the tragic events of September 11, 2001, and it can be an emotionally overwhelming experience due to the exhibits, artifacts, and personal stories on display. It's important to be prepared for a somber and emotional experience.
  • Please note that while there are no restrictions, the 9/11 Memorial Museum may not be appropriate for children below the age of 10 due to the nature of the attraction.
  • For guests with disabilities, the museum and memorial are both wheelchair accessible. Additional tools like audio guides, sighted guides, sign language tours, and more are available for an efficient visit.
Photography not allowed sign at a tourist attraction entrance.
  • Please carry a valid photo ID to avail reduced ticket pricing.
  • While personal photography is permitted, flash photography or professional photography is not permitted, unless otherwise authorized by the museum.
  • Re-entry within the premises after exit is not permitted. 
  • Smoking and consuming alcohol are not permitted throughout the museum's premises.
  • No four-legged animals other than service animals are allowed on the premises.
  • All guests are required to maintain appropriate behavior and conduct at all times given the somber nature of the museum and memorial.
  • Strollers are permitted inside.
9/11 Museum shop interior with visitors browsing exhibits and merchandise in New York City.

There is a store within the 9/11 Museum that has merchandise like books, gifts, trinkets, accessories, jewelry, and much more. You can also browse through the online 9/11 Museum store with international shipping where you can buy any of these items to do your part in commemorating the souls lost in these attacks.

About the 9/11 Museum store

Accessibility at the 9/11 Museum

9/11 Memorial Museum accessibility

Most of the public transportation in lower Manhattan, including buses and trains, have wheelchair-accessible entrances. The following transports are accessible by wheelchair.

  • NYC transit buses: M5, M9, and M20
  • Train stations: Chambers Street 1, 2, 3 subway stations, WTC Cortlandt 1 subway station, Fulton Street A, C, J, Z, 2, 3, 5 subway station, and Brooklyn Bridge/City Hall 4, 5, 6 subway station.

The accessible pick-up/drop-off location for privately owned vehicles is at the intersection of Liberty Street and Trinity Place.

Ramp: There is a ramp that leads towards the overlook that can be easily navigated by staying on the right. Visitors can also use the elevator to reach the lower levels.

Getting to the 9/11 Museum
9/11 Memorial Museum tickets
  • Wheelchair accessibility: There are several entrances to the Memorial, marked with the wheelchair symbol. All commonly used mobility devices are also permitted on the premises.  Visitors can also make use of the manual wheelchairs and wheeled walkers available free of charge at the reception. 
  • Navigation: Every level of the museum has accessible escalators and elevators, next to the stairs. All areas open to the public are wheelchair accessible. The Memorial pool parapets are designed so a seated or shorter person may have the same view of the Memorial voids, and can access the inscriptions.
  • Service animals: Service animals are welcome on the premises.
  • Care partners: Free admission is offered to a care partner, accompanying a differently abled individual. Request the ticket, after purchasing your ticket, by sending an email to the memorial office.
9/11 Memorial Museum accessibility
  • Assistive Listening System: Induction loop transmitters compatible with hearing aids and cochlear implants are installed wherever there is audio around the museum.
  • Captioning and transcripts: Open captioning or transcripts are available for all the installations that feature audio. For videos, captions are on the screen. For simply audio, captions are provided nearby on a printed card, or monitor.
  • Sign language tour and interpretation: An ASL video tour is available with audio guides, details of the events of 9/11, and personal accounts. The ASL devices are available at the Information Desk. ASL Interpretation is available free of cost with the guided tours, provided 2 weeks’ notice is given via email. 
  • Real-time captioning: Real-time captioning for events and programs is available with a 3-week notice.
9/11 Memorial Museum tickets
  • Readers: Staff members are available throughout the museum to assist visitors in navigating the touch screen interactive exhibits. You can request this service at the Information Desk.
  • Sighted guides: Sighted guides are available to assist with the navigation of the Museum on advance notice.
  • Verbal description tours: Guided verbal description tours are available at the 9/11 Memorial Museum upon request with a 3-week notice.
  • Audio description: The Audio Description tour included in the audio guide allows blind visitors to independently explore the Museum while listening to descriptive personal accounts, the history, and the events of 9/11. It is VoiceOver compatible with IOS devices, and the device is provided at the Information Desk.

NOTE: For all special requests that require notice, please send an email to ​access@911memorial.org.

Beyond the 9/11 Museum & Memorial

Museum of Modern art in NYC

Museum of Modern Art

Devoted exclusively to modern art, ​MoMA is one of the largest establishments for unconventional and contemporary artwork.

Statue of Liberty in NYC

Statue of Liberty

Take the ferry, and ​visit Liberty Island, to marvel at the history and beauty of Lady Liberty, and the Liberty Island Museum.

Empire state building in NYC

Empire State Building

A 102-storeyed marvel, the ​Empire State Building is one of the most popular landmarks of New York. Climb up to its observatory to get 360-degree panoramic views of New York City.

Frequently asked questions about 9/11 Museum tickets

What types of tickets are available for the 9/11 Memorial & Museum?

There are several ticket options, including general admission to access the museum exhibits, expert-led guided tours for an in-depth experience and combination tickets  that bundled access with other NYC attractions.

How long is my ticket valid for?

Tickets to the museum are valid only for the date and time selected at the time of booking.

Do 9/11 Memorial & Museum tickets include access to the Memorial pools?

The 9/11 Memorial (including the twin reflecting pools) is free to visit. However, a ticket is required for entry into the museum.

Are discounted tickets available?

Yes, tickets are available at discounted rates for seniors above 65 years old, students with valid ID, and children from 7 to 12 years. Military personnel and 9/11 community members can enter for free. The general public can enter the museum for free on Mondays with prior online reservation on the ​9/11 museum website.

Can I buy tickets on the same day?

Yes, you can book tickets on the day of your visit but availability is limited and not guaranteed. 9/11 Memorial & Museum is a largely-visited NYC attraction and it’s best to book your tickets online in advance to make sure you get them.

Are children allowed inside?

Yes, but some exhibits contain sensitive content. We recommend parents use discretion when bringing younger children.

Is the 9/11 Memorial & Museum open in all weather conditions?

Yes, the museum is indoors and operates year-round. The Memorial pools are an outdoor attraction and may be less accessible in extreme weather.

Is there a dress code?

There is no strict dress code, but dress respectfully in a sombre fashion, considering the solemn nature of the site.

Can I bring flowers or tributes to the 9/11 Memorial?

Yes, you are welcome to leave flowers or tributes at the Memorial. Every morning, white roses are placed on victims' names to mark their birthdays

New York Tickets
Scan code
Download the Headout app

Get Help 24/7

We Accept
VISA
MASTERCARD
AMEX
PAYPAL
MAESTROCARD
APPLEPAY
GPAY
DISCOVER
DINERS
IDEAL
AFFIRM
Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.