9/11 Memorial & Museum Tickets & Tours

4.5(28,854 ratings)

Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.

























9/11 Memorial waterfall during evening
Women observing the 9/11 Memorial in New York City.
Statue inside 9/11 Memorial
Exhibit in 9/11 Museum
Firetruck exhibit in 9/11 Museum
Foundation Hall
USA flaglet at 9/11 Memorial in New York City with reflecting pools and museum building.
USA flaglet 9/11 Memorial in New York City
Flower on 9/11 Memorial in New York City
Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.
9/11 Memorial waterfall during evening
Women observing the 9/11 Memorial in New York City.
Statue inside 9/11 Memorial
Exhibit in 9/11 Museum
Firetruck exhibit in 9/11 Museum
Foundation Hall
USA flaglet at 9/11 Memorial in New York City with reflecting pools and museum building.
USA flaglet 9/11 Memorial in New York City
Flower on 9/11 Memorial in New York City
Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.
9/11 Memorial waterfall during evening
Women observing the 9/11 Memorial in New York City.
Statue inside 9/11 Memorial
Exhibit in 9/11 Museum
Firetruck exhibit in 9/11 Museum
Foundation Hall
USA flaglet at 9/11 Memorial in New York City with reflecting pools and museum building.
USA flaglet 9/11 Memorial in New York City
Flower on 9/11 Memorial in New York City
Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.
Tickets
4.6(3,719)

9/11 Memorial & Museum Tickets

from
$37
Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
Flexible duration
  • Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
  • Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
  • The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
  • Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
  • Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
  • For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.
  • Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
  • Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
  • The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
  • Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
  • Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
  • For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.

Inclusions

  • 9/11 Museum timed-entry ticket
  • Access to the Museum's current exhibitions
  • Access to 9/11 Memorial, Survivor Tree, and Memorial Glade
  • Free Wi-Fi
  • 9/11 Memorial & Museum $2 service fee
  • Ground Zero Guided Tour & 9/11 Museum Skip-the-Line Tickets (optional)
  • There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
  • Service animals are allowed at the Memorial.
  • All visitors and baggage are subject to security screening, including any personal mobility devices.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
3,719 ratings
2.8K
655
96
33
130
  • United Kingdom
  • France
  • Canada
  • Germany
  • Spain
  • Ireland
  • Australia
  • Netherlands
  • Italy
  • Belgium
Guests from United Kingdom, France, Canada and over 49 countries have loved this experience
What our guests say
reviewer
Eric
Mar 2025Verified booking
5/5

Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.

review media 0
review media 1
reviewer
Maik
Apr 2025Verified booking
5/5

Deeply moving and impressive .... The audio guide is an absolute must

View original review in German

review media 0
reviewer
Leslie
May 2025Verified booking
5/5

The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.

reviewer
Nicolas
May 2025Verified booking
5/5

- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend

View original review in French

reviewer
Janet
May 2025Verified booking
5/5

Walking tour was very informative. Arun, our guide was very knowledgeable. Museum tour (self-guided) was emotional and really brought the whole event closer to those of us on the west coast that watched all the events enfold on TV. So sad to relive from the photos, videos with voices and pieces of metal beams, rescue vehicles, etc.

reviewer
Rebekah
May 2025Verified booking
4/5

This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!

reviewer
Terry
May 2025Verified booking
5/5

It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.

reviewer
Tessier
May 2025Verified booking
5/5

The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.

View original review in French

reviewer
Lynne
Apr 2025Verified booking
4/5

Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.

reviewer
Janice
Apr 2025Verified booking
5/5

The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.

reviewer
Mickey
Apr 2025Verified booking
4/5

Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.

reviewer
Maria
Apr 2025Verified booking
5/5

First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such

reviewer
Monica
Apr 2025Verified booking
5/5

Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.

View original review in Spanish

reviewer
Yuly
Apr 2025Verified booking
3/5

I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine

View original review in Spanish

reviewer
Michael
Mar 2025Verified booking
5/5

Loved the walk to the museum with our tour guide Séan. He had great stories and did a fabulous job. He gave us information that we would have missed had we walked the grounds without a guide.

reviewer
Pierre-Jean
Mar 2025Verified booking
5/5

Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.

reviewer
Ashlee
Mar 2025Verified booking
5/5

Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.

reviewer
Uwe
Mar 2025Verified booking
5/5

There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911

View original review in German

reviewer
Victoria
Feb 2025Verified booking
5/5

The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget

reviewer
Michele
May 2025Verified booking
4/5

Such a beautiful memorial to honor everyone lost in this tragedy.

reviewer
Gregg
May 2025Verified booking
5/5

Everything! Very powerful and moving.

reviewer
Maria
May 2025Verified booking
5/5

The exhbits..the organization..

reviewer
Frank
May 2025Verified booking
4/5

..........................................

This review is translated. Show original review.

reviewer
Anne
May 2025Verified booking
5/5

The tour guide was amazing! I learned so much!

reviewer
Rawien
Apr 2025Verified booking
5/5

Vouchers were real. No scam. And the excursion were awesome.

Why a guided tour is a brilliant idea

The museum requires tickets for admission but the memorial is free to visit. We recommend a guided tour of the memorial since it adds so much more value to your visit making it meaningful and leaving you with a feeling of personal connection to the victims and survivors.

Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Artifact display at 9/11 Museum, New York City, showcasing historical remnants from Ground Zero.
Artifact display in 9/11 Museum, New York City.
Visitors on a Ground Zero guided tour at the 9/11 Memorial, New York City.
Ground Zero tour guide with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Visitors exploring the 9/11 Memorial pools during a Ground Zero guided tour in New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Artifact display at 9/11 Museum, New York City, showcasing historical remnants from Ground Zero.
Artifact display in 9/11 Museum, New York City.
Visitors on a Ground Zero guided tour at the 9/11 Memorial, New York City.
Ground Zero tour guide with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Visitors exploring the 9/11 Memorial pools during a Ground Zero guided tour in New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Artifact display at 9/11 Museum, New York City, showcasing historical remnants from Ground Zero.
Artifact display in 9/11 Museum, New York City.
Visitors on a Ground Zero guided tour at the 9/11 Memorial, New York City.
Ground Zero tour guide with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Visitors exploring the 9/11 Memorial pools during a Ground Zero guided tour in New York City.
Guided Tours
4.5(271)

Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets

from
$65
Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
3 hr. 30 min.

Enhance your visit to the 9/11 Memorial with a guided tour of Ground Zero and priority access to the museum.

  • Everything you get: A moving experience with a knowledgeable English-speaking local guide through the significant sites of the 9/11 Memorial, providing crucial context and personal stories. Plus, get priority access tickets to the 9/11 Museum.
  • Why choose this: Save time and enjoy priority access to the 9/11 Memorial Museum for a self-paced and personal exploration of its extensive collections.

Enhance your visit to the 9/11 Memorial with a guided tour of Ground Zero and priority access to the museum.

  • Everything you get: A moving experience with a knowledgeable English-speaking local guide through the significant sites of the 9/11 Memorial, providing crucial context and personal stories. Plus, get priority access tickets to the 9/11 Museum.
  • Why choose this: Save time and enjoy priority access to the 9/11 Memorial Museum for a self-paced and personal exploration of its extensive collections.

Inclusions

  • Skip-the-line tickets to the 9/11 Museum
  • Guided tour of Ground Zero 9/11 Memorial
  • English-speaking local guide
  • You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. - The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.
  • You will need to pass through airport-style security to enter the 9/11 Museum.
  • Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
  • Your pets are not permitted on this experience.
  • For your convenience, your guide dogs are welcome to join you.
  • Flash photography is not allowed on this experience.

######Ground Zero Tour

  • St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.
  • 9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.
  • 9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.
  • Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.5
271 ratings
206
37
8
4
16
  • United Kingdom
  • Portugal
  • France
  • Switzerland
  • South Africa
  • Uruguay
  • Germany
  • Canada
  • Norway
Guests from United Kingdom, Portugal, France and over 10 countries have loved this experience
What our guests say
reviewer
Janet
May 2025Verified booking
5/5

Walking tour was very informative. Arun, our guide was very knowledgeable. Museum tour (self-guided) was emotional and really brought the whole event closer to those of us on the west coast that watched all the events enfold on TV. So sad to relive from the photos, videos with voices and pieces of metal beams, rescue vehicles, etc.

reviewer
Michael
Mar 2025Verified booking
5/5

Loved the walk to the museum with our tour guide Séan. He had great stories and did a fabulous job. He gave us information that we would have missed had we walked the grounds without a guide.

reviewer
Anne
May 2025Verified booking
5/5

The tour guide was amazing! I learned so much!

reviewer
Michael
Apr 2025Verified booking
5/5

Great tour guide and the museum was incredible.

reviewer
Teresa
Apr 2025Verified booking
5/5

The ticketing was great. Our guide Tim was great too!

reviewer
Mark
May 2025Verified booking
5/5

reviewer
Tarcisio
May 2025Verified booking
5/5

reviewer
Donna
May 2025Verified booking
3/5

reviewer
Walter
May 2025Verified booking
3/5

reviewer
Schuback,
May 2025Verified booking
4/5

reviewer
John
May 2025Verified booking
5/5

reviewer
Jorgen
Apr 2025Verified booking
4/5

reviewer
Nancy
Apr 2025Verified booking
5/5

reviewer
Danellia
Apr 2025Verified booking
5/5

reviewer
Robert
Mar 2025Verified booking
5/5

reviewer
Thomas
May 2025Verified booking
1/5

I had no experience. Plane flight was cancelled and we lost our money. I was happy to leave it as a credit on account to use when we can return but only given 25% credit. Very poor business model. I will never use you again. we lost 4 tickets total.

reviewer
Mark
Apr 2025Verified booking
1/5

I was unable to cancel or change the tickets hours before the scheduled time due to a scheduling conflict I was unaware of at the time of purchase. Not a good system to take money without the option to cancel.

reviewer
Grace
Apr 2025Verified booking
1/5

reviewer
Justin
Jan 2025Verified booking
5/5

Ray was our tour guide, he did such a fantastic job educating our group and really making this a more personal experience. This was, by far, our favorite experience of any of the activities we did on our four day NYC trip!

reviewer
Fran
Dec 2024Verified booking
5/5

Jorge was amazing and so knowledgeable. His presedntation was captivating and stellar. The museum was done so well. Painful, overwhelming, but so nececcary and done to perfection.

reviewer
Jeffrey
Jan 2025Verified booking
5/5

The museum had way more exhibits and information than I thought it would. It was a very moving experience.

reviewer
Mrs
Dec 2024Verified booking
5/5

Was very informative and easy to navigate

reviewer
Richard
Dec 2024Verified booking
5/5

Our guide was excellent emmeline, she made it a great experience.

reviewer
Nigel
Feb 2025Verified booking
4/5

reviewer
Stephen
Jan 2025Verified booking
5/5

One World Observatory Tickets and 9/11 Memorial & Museum Tickets
Exterior view of the One World Observatory
Guests exploring SkyPod elevators inside One World obervatory
Women observing the 9/11 Memorial in New York City.
Firetruck exhibit in 9/11 Museum
Welcome Wall at One World Observatory in NYC with digital display and visitors interacting.
Welcome Grid at One World Observatory entrance with New York City skyline in background.
Exhibit in 9/11 Museum
9/11 Memorial waterfall with cascading water in New York City reflecting pool.
One World Observatory Tickets and 9/11 Memorial & Museum Tickets
Exterior view of the One World Observatory
Guests exploring SkyPod elevators inside One World obervatory
Women observing the 9/11 Memorial in New York City.
Firetruck exhibit in 9/11 Museum
Welcome Wall at One World Observatory in NYC with digital display and visitors interacting.
Welcome Grid at One World Observatory entrance with New York City skyline in background.
Exhibit in 9/11 Museum
9/11 Memorial waterfall with cascading water in New York City reflecting pool.
One World Observatory Tickets and 9/11 Memorial & Museum Tickets
Exterior view of the One World Observatory
Guests exploring SkyPod elevators inside One World obervatory
Women observing the 9/11 Memorial in New York City.
Firetruck exhibit in 9/11 Museum
Welcome Wall at One World Observatory in NYC with digital display and visitors interacting.
Welcome Grid at One World Observatory entrance with New York City skyline in background.
Exhibit in 9/11 Museum
9/11 Memorial waterfall with cascading water in New York City reflecting pool.
Combos
4.6(4,278)

Combo (Save 4%): One World Observatory + 9/11 Memorial & Museum Tickets

from $67.84
$65.40

4% off

Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket

Maximize your visit to One World Trade Center by visiting both the 9/11 Museum & One World Observatory in one go.

  • Save time and money with a combo ticket to One World Observatory and 9/11 Memorial & Museum, and make the most of your visit to the World Trade Center.
  • Experience 360-degree views of the NYC skyline from over 1,200 feet above ground at the One World Observatory.
  • Ascend in SkyPod elevators, explore interactive exhibits like the Horizon Grid, and enjoy the See Forever® Theater experience.
  • Pay tribute at the Memorial Pools, stand in awe of the Survivor Tree, and gain insights into the events and aftermath of September 11, 2001.
  • Delve into the stories and artifacts of 9/11 at the Museum, with access to current exhibitions that honor the victims, survivors, and heroes of the attacks.

Maximize your visit to One World Trade Center by visiting both the 9/11 Museum & One World Observatory in one go.

  • Save time and money with a combo ticket to One World Observatory and 9/11 Memorial & Museum, and make the most of your visit to the World Trade Center.
  • Experience 360-degree views of the NYC skyline from over 1,200 feet above ground at the One World Observatory.
  • Ascend in SkyPod elevators, explore interactive exhibits like the Horizon Grid, and enjoy the See Forever® Theater experience.
  • Pay tribute at the Memorial Pools, stand in awe of the Survivor Tree, and gain insights into the events and aftermath of September 11, 2001.
  • Delve into the stories and artifacts of 9/11 at the Museum, with access to current exhibitions that honor the victims, survivors, and heroes of the attacks.

Inclusions

One World Observatory

  • Skip-the-box-office (ticketing counter)
  • Timed entry

Access to:

  • Observatory levels
  • SkyPod elevators
  • Horizon Grid
  • See Forever® Theater

9/11 Memorial and Museum

  • 9/11 Memorial and Museum timed entry ticket
  • Access to current exhibitions, Survivor Tree, and Memorial Glade

One World Observatory

  • Tip: Don't miss adding your place of origin to the guest registry at the Global Welcome Center.
  • This ticket allows you to arrive at your selected time and skip the ticket purchase lines, but you still need to go through security lines.
  • This experience is wheelchair accessible.

9/11 Memorial and Museum

  • Tip: Pay respects at FDNY Memorial Wall, opposite World Trade Center, honoring firefighters lost on 9/11, at Engine 10/Ladder 10 firehouse.
  • There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
  • Service animals are allowed at the Memorial.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
4,278 ratings
3.1K
826
117
39
161
  • United Kingdom
  • France
  • Canada
  • Italy
  • Germany
  • Spain
  • Netherlands
  • Australia
  • Ireland
  • Poland
Guests from United Kingdom, France, Canada and over 53 countries have loved this experience
What our guests say
reviewer
Eric
Mar 2025Verified booking
5/5

Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.

review media 0
review media 1
reviewer
Maik
Apr 2025Verified booking
5/5

Deeply moving and impressive .... The audio guide is an absolute must

View original review in German

review media 0
reviewer
Vikkie
Apr 2025Verified booking
5/5

What a great experience. Loved it 😊

review media 0
review media 1
review media 2
reviewer
Leslie
May 2025Verified booking
5/5

The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.

reviewer
Andrew
May 2025Verified booking
5/5

Incredible views. Plenty of time. No queuing. Very nice staff especially Dwae Rene who helped us access our tickets and was most friendly and informative!

reviewer
Nicolas
May 2025Verified booking
5/5

- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend

View original review in French

reviewer
Rebekah
May 2025Verified booking
4/5

This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!

reviewer
Terry
May 2025Verified booking
5/5

It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.

reviewer
Tessier
May 2025Verified booking
5/5

The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.

View original review in French

reviewer
Lynne
Apr 2025Verified booking
4/5

Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.

reviewer
Janice
Apr 2025Verified booking
5/5

The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.

reviewer
Mickey
Apr 2025Verified booking
4/5

Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.

reviewer
Maria
Apr 2025Verified booking
5/5

First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such

reviewer
Monica
Apr 2025Verified booking
5/5

Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.

View original review in Spanish

reviewer
Yuly
Apr 2025Verified booking
3/5

I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine

View original review in Spanish

reviewer
Mary
Mar 2025Verified booking
4/5

We liked being able to point out landmarks to our young granddaughters. I personally couldn't help thinking about the horror that preceded this "Phoenix" . We were wounded on 9/11, but the people of this country got back up proudly! This beautiful building is a testament and memorial to all who lost their lives.

reviewer
Pierre-Jean
Mar 2025Verified booking
5/5

Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.

reviewer
Ashlee
Mar 2025Verified booking
5/5

Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.

reviewer
Uwe
Mar 2025Verified booking
5/5

There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911

View original review in German

reviewer
Victoria
Feb 2025Verified booking
5/5

The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget

reviewer
Michele
May 2025Verified booking
4/5

Such a beautiful memorial to honor everyone lost in this tragedy.

reviewer
Gregg
May 2025Verified booking
5/5

Everything! Very powerful and moving.

reviewer
Eileen
May 2025Verified booking
4/5

The ability to split it into two days,

reviewer
Maria
May 2025Verified booking
5/5

The exhbits..the organization..

reviewer
Frank
May 2025Verified booking
4/5

..........................................

This review is translated. Show original review.

Tour guide in New York City displaying a photo of the original World Trade Center complex.
One World Trade Center towering over New York City skyline.
9/11 Memorial reflecting pools with surrounding skyscrapers in New York City.
9/11 Memorial reflecting pools with surrounding skyscrapers in New York City.
View from One World Observatory overlooking New York City skyline and Hudson River.
FDNY Ten House fire station exterior in New York City.
Group tour near One World Trade Center, New York City, with guide explaining site details.
FDNY Memorial Wall in New York City honoring firefighters with engraved names.
One World Trade Center and World Trade Center Transportation Hub in New York City skyline.
Interior view of The Oculus in New York City, showcasing its architectural design and bustling atmosphere.
Tour guide in New York City displaying a photo of the original World Trade Center complex.
One World Trade Center towering over New York City skyline.
9/11 Memorial reflecting pools with surrounding skyscrapers in New York City.
9/11 Memorial reflecting pools with surrounding skyscrapers in New York City.
View from One World Observatory overlooking New York City skyline and Hudson River.
FDNY Ten House fire station exterior in New York City.
Group tour near One World Trade Center, New York City, with guide explaining site details.
FDNY Memorial Wall in New York City honoring firefighters with engraved names.
One World Trade Center and World Trade Center Transportation Hub in New York City skyline.
Interior view of The Oculus in New York City, showcasing its architectural design and bustling atmosphere.
Tour guide in New York City displaying a photo of the original World Trade Center complex.
One World Trade Center towering over New York City skyline.
9/11 Memorial reflecting pools with surrounding skyscrapers in New York City.
9/11 Memorial reflecting pools with surrounding skyscrapers in New York City.
View from One World Observatory overlooking New York City skyline and Hudson River.
FDNY Ten House fire station exterior in New York City.
Group tour near One World Trade Center, New York City, with guide explaining site details.
FDNY Memorial Wall in New York City honoring firefighters with engraved names.
One World Trade Center and World Trade Center Transportation Hub in New York City skyline.
Interior view of The Oculus in New York City, showcasing its architectural design and bustling atmosphere.
Guided Tours
NEW

Combo: Ground Zero 9/11 Memorial Tour & 9/11 Museum (Skip-the-Line) + One World Observatory Tickets

from
$79
Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
3 hr. 30 min.

Experience the history of 9/11 through real human stories and a museum, and end your tour with skyline views of NYC.

Everything you get: Join a guided Ground Zero tour, skip the line to explore the 9/11 Museum, and ascend to stunning skyline views at the One World Observatory. Hear powerful personal stories from a New Yorker personally connected to 9/11, visit meaningful landmarks, and witness NYC’s resilience from the ground to the sky.

Why choose this: This experience blends moving storytelling with exclusive access, offering deep emotional insight, reflection, and inspiration. It's perfect for those seeking a meaningful, immersive journey through a defining moment in modern history.

Experience the history of 9/11 through real human stories and a museum, and end your tour with skyline views of NYC.

Everything you get: Join a guided Ground Zero tour, skip the line to explore the 9/11 Museum, and ascend to stunning skyline views at the One World Observatory. Hear powerful personal stories from a New Yorker personally connected to 9/11, visit meaningful landmarks, and witness NYC’s resilience from the ground to the sky.

Why choose this: This experience blends moving storytelling with exclusive access, offering deep emotional insight, reflection, and inspiration. It's perfect for those seeking a meaningful, immersive journey through a defining moment in modern history.

Inclusions

  • Guided tour of Ground Zero and 9/11 Memorial
  • Skip-the-Line tickets to 9/11 Museum
  • Tickets to One World Observatory's 360-degree observation deck
  • Access to See Forever® Theater

Exclusions

  • Guided tour of 9/11 Museum and One World Observatory

9/11 Memorial & Museum

  • These are sites of remembrance and reflection. Be mindful and respectful.
  • Security screening is a must.
  • Service animals are allowed on-site.
  • Baggage larger than 19" x 17" x 8" will not be permitted.
  • Tribute items are allowed, but not larger than 19" x 17" x 8".
  • Only personal photography is permitted on-site.

One World Observatory

  • Security screening is a must.
  • Baggage larger than 25" x 17" x 9" will not be permitted.
  • Visitors should maintain a decent dress code--shoes and shirts at all times.
  • Only personal photography is permitted on-site.
  • Except certified service dogs will be allowed, no other pets are allowed.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Women observing the 9/11 Memorial in New York City.
9/11 Memorial waterfall during evening
911 Memorial reflecting pools with surrounding skyscrapers in New York City.
911 Memorial reflecting pools with surrounding skyscrapers in New York City.
Exhibits inside 9/11 Memorial Museum showcasing artifacts and historical displays.
Exhibits inside 9/11 Memorial Museum showcasing artifacts and stories from September 11 attacks, New York City.
Foundation Hall
Exhibits inside 9/11 Memorial Museum in New York City.
USA flaglet at 9/11 Memorial in New York City with reflecting pools and museum building.
Women observing the 9/11 Memorial in New York City.
9/11 Memorial waterfall during evening
911 Memorial reflecting pools with surrounding skyscrapers in New York City.
911 Memorial reflecting pools with surrounding skyscrapers in New York City.
Exhibits inside 9/11 Memorial Museum showcasing artifacts and historical displays.
Exhibits inside 9/11 Memorial Museum showcasing artifacts and stories from September 11 attacks, New York City.
Foundation Hall
Exhibits inside 9/11 Memorial Museum in New York City.
USA flaglet at 9/11 Memorial in New York City with reflecting pools and museum building.
Women observing the 9/11 Memorial in New York City.
9/11 Memorial waterfall during evening
911 Memorial reflecting pools with surrounding skyscrapers in New York City.
911 Memorial reflecting pools with surrounding skyscrapers in New York City.
Exhibits inside 9/11 Memorial Museum showcasing artifacts and historical displays.
Exhibits inside 9/11 Memorial Museum showcasing artifacts and stories from September 11 attacks, New York City.
Foundation Hall
Exhibits inside 9/11 Memorial Museum in New York City.
USA flaglet at 9/11 Memorial in New York City with reflecting pools and museum building.
Tickets
NEW

9/11 Memorial & Museum Family Pass

from
$25
Instant confirmation
Mobile ticket
Flexible duration

Save up to 20% with a Family Pass—admission for families of 4, perfect for exploring together.

  • Everything you get: Discounted admission for two adults and two children (ages 7–17). Enjoy full access to the Memorial and all 9/11 Museum exhibits, interactive displays, and family-friendly resources.
  • Why choose this: Specially designed for families, this pass offers significant savings and a seamless way to see the Museum—no need for individual tickets.
  • Upgrades: Choose the Family of 5 value bundle for larger families of 2 adults and 3 children, at a bundled rate.

Save up to 20% with a Family Pass—admission for families of 4, perfect for exploring together.

  • Everything you get: Discounted admission for two adults and two children (ages 7–17). Enjoy full access to the Memorial and all 9/11 Museum exhibits, interactive displays, and family-friendly resources.
  • Why choose this: Specially designed for families, this pass offers significant savings and a seamless way to see the Museum—no need for individual tickets.
  • Upgrades: Choose the Family of 5 value bundle for larger families of 2 adults and 3 children, at a bundled rate.

Inclusions

  • Family Pass tickets to the 9/11 Museum for 2 adults and 2 children
  • Family Pass tickets to the 9/11 Museum for 2 adults and 3 children (as per option selected)
  • You will need to pass through airport-style security to enter the 9/11 Museum.
  • Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
  • Your pets are not permitted on this experience.
  • For your convenience, your guide dogs are welcome to join you.
  • Flash photography is not allowed on this experience.
  • These tickets can't be cancelled or rescheduled.
9/11 Memorial & Museum Tickets + New York City Downtown & Statue of Liberty Sightseeing Cruise
Exhibit in 9/11 Museum
Firetruck exhibit in 9/11 Museum
Tourists enjoying a discounted combo deal, saving 24% on a vibrant city tour and a thrilling 29099 adventure, showcasing major attractions and unique experiences
Tourists visiting the Statue of Liberty in New York on a sunny day, enjoying a 24% combo deal.
Statue inside 9/11 Memorial
9/11 Memorial waterfall during evening
Foundation Hall
USA flaglet at 9/11 Memorial in New York City with reflecting pools and museum building.
View of the Manhattan cityscape during 60 Min Statue of Liberty & East River Cruise
9/11 Memorial & Museum Tickets + New York City Downtown & Statue of Liberty Sightseeing Cruise
Exhibit in 9/11 Museum
Firetruck exhibit in 9/11 Museum
Tourists enjoying a discounted combo deal, saving 24% on a vibrant city tour and a thrilling 29099 adventure, showcasing major attractions and unique experiences
Tourists visiting the Statue of Liberty in New York on a sunny day, enjoying a 24% combo deal.
Statue inside 9/11 Memorial
9/11 Memorial waterfall during evening
Foundation Hall
USA flaglet at 9/11 Memorial in New York City with reflecting pools and museum building.
View of the Manhattan cityscape during 60 Min Statue of Liberty & East River Cruise
9/11 Memorial & Museum Tickets + New York City Downtown & Statue of Liberty Sightseeing Cruise
Exhibit in 9/11 Museum
Firetruck exhibit in 9/11 Museum
Tourists enjoying a discounted combo deal, saving 24% on a vibrant city tour and a thrilling 29099 adventure, showcasing major attractions and unique experiences
Tourists visiting the Statue of Liberty in New York on a sunny day, enjoying a 24% combo deal.
Statue inside 9/11 Memorial
9/11 Memorial waterfall during evening
Foundation Hall
USA flaglet at 9/11 Memorial in New York City with reflecting pools and museum building.
View of the Manhattan cityscape during 60 Min Statue of Liberty & East River Cruise
Combos
4.6(3,559)

Combo (Save 4%): 9/11 Memorial & Museum Tickets + 90-Min NYC Downtown Sightseeing Cruise

from $70.99
$68.39

4% off

Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
Guided tour

Visit the 9/11 Museum & take a 90-min cruise with Statue of Liberty views — both within a mile of each other for a seamless trip.

  • Experience a moving tribute and breathtaking views. Explore the 9/11 Memorial & Museum, then sail past iconic landmarks on a 90-minute sightseeing cruise.
  • Conveniently located just a 12-min drive apart, the 9/11 Memorial & Museum and the cruise departure point make it easy to experience both in one day.
  • Plus, with flexible booking options, you can choose your visit date and time for both experiences according to your plans in the next step.

Visit the 9/11 Museum & take a 90-min cruise with Statue of Liberty views — both within a mile of each other for a seamless trip.

  • Experience a moving tribute and breathtaking views. Explore the 9/11 Memorial & Museum, then sail past iconic landmarks on a 90-minute sightseeing cruise.
  • Conveniently located just a 12-min drive apart, the 9/11 Memorial & Museum and the cruise departure point make it easy to experience both in one day.
  • Plus, with flexible booking options, you can choose your visit date and time for both experiences according to your plans in the next step.

Inclusions

9/11 Memorial & Museum

  • 9/11 Museum timed-entry ticket
  • Access to the Museum's current exhibitions
  • Access to 9/11 Memorial, Survivor Tree, and Memorial Glade
  • Free Wi-Fi
  • 9/11 Memorial & Museum $2 service fee

New York Sightseeing Cruise

  • 90 min sightseeing cruise
  • 10-minute photo opportunity at the Statue of Liberty
  • Onboard English-speaking guide
  • Snack bar & onboard family activities
  • Onboard photographer

Exclusions

New York Sightseeing Cruise

  • Food and drinks (can be purchased onboard)

9/11 Memorial & Museum

  • Service animals are allowed at the Memorial.
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
  • There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
3,559 ratings
2.7K
635
90
29
117
  • United Kingdom
  • France
  • Canada
  • Spain
  • Germany
  • Ireland
  • Australia
  • Italy
  • Netherlands
  • Switzerland
Guests from United Kingdom, France, Canada and over 53 countries have loved this experience
What our guests say
reviewer
Eric
Mar 2025Verified booking
5/5

Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.

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reviewer
Maik
Apr 2025Verified booking
5/5

Deeply moving and impressive .... The audio guide is an absolute must

View original review in German

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reviewer
Toublant
Mar 2025Verified booking
4/5

I liked all the activity The explanations of our guide on microphone The Lovely and tonic music

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reviewer
Leslie
May 2025Verified booking
5/5

The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.

reviewer
Nicolas
May 2025Verified booking
5/5

- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend

View original review in French

reviewer
Rebekah
May 2025Verified booking
4/5

This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!

reviewer
Terry
May 2025Verified booking
5/5

It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.

reviewer
Tessier
May 2025Verified booking
5/5

The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.

View original review in French

reviewer
Lynne
Apr 2025Verified booking
4/5

Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.

reviewer
Janice
Apr 2025Verified booking
5/5

The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.

reviewer
Mickey
Apr 2025Verified booking
4/5

Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.

reviewer
Maria
Apr 2025Verified booking
5/5

First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such

reviewer
Monica
Apr 2025Verified booking
5/5

Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.

View original review in Spanish

reviewer
Yuly
Apr 2025Verified booking
3/5

I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine

View original review in Spanish

reviewer
Steven
Mar 2025Verified booking
5/5

Darius the host made the trip! Entertaining and funny. Small boat, not busy and the bar staff were amazing. Really good value for money

reviewer
Pierre-Jean
Mar 2025Verified booking
5/5

Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.

reviewer
Ashlee
Mar 2025Verified booking
5/5

Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.

reviewer
Uwe
Mar 2025Verified booking
5/5

There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911

View original review in German

reviewer
Victoria
Feb 2025Verified booking
5/5

The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget

reviewer
Michele
May 2025Verified booking
4/5

Such a beautiful memorial to honor everyone lost in this tragedy.

reviewer
Gregg
May 2025Verified booking
5/5

Everything! Very powerful and moving.

reviewer
Maria
May 2025Verified booking
5/5

The exhbits..the organization..

reviewer
Frank
May 2025Verified booking
4/5

..........................................

This review is translated. Show original review.

reviewer
Rawien
Apr 2025Verified booking
5/5

Vouchers were real. No scam. And the excursion were awesome.

reviewer
Emilie
Apr 2025Verified booking
5/5

An unforgettable experience, a magnificent tribute to the victims and rescuers

View original review in French

National September 11 Memorial North Pool with surrounding trees and city skyline in New York City.
National September 11 Memorial Museum reflecting pools with surrounding skyscrapers in New York City.
Blonde woman smiling while listening to a guide at the 9/11 Memorial in New York City.
Saint Pauls Chapel in Lower Manhattan with sunset sky in the background.
FDNY Engine 10 fire truck parked near Ground Zero, New York City.
World Trade Center Transportation Hub interior with large American flag in New York City.
Visitors at the 9/11 Memorial with Trinity Church in the background, Lower Manhattan, New York City.
9/11 Museum exhibit with artifacts and displays in New York City.
National September 11 Memorial North Pool with surrounding trees and city skyline in New York City.
National September 11 Memorial Museum reflecting pools with surrounding skyscrapers in New York City.
Blonde woman smiling while listening to a guide at the 9/11 Memorial in New York City.
Saint Pauls Chapel in Lower Manhattan with sunset sky in the background.
FDNY Engine 10 fire truck parked near Ground Zero, New York City.
World Trade Center Transportation Hub interior with large American flag in New York City.
Visitors at the 9/11 Memorial with Trinity Church in the background, Lower Manhattan, New York City.
9/11 Museum exhibit with artifacts and displays in New York City.
National September 11 Memorial North Pool with surrounding trees and city skyline in New York City.
National September 11 Memorial Museum reflecting pools with surrounding skyscrapers in New York City.
Blonde woman smiling while listening to a guide at the 9/11 Memorial in New York City.
Saint Pauls Chapel in Lower Manhattan with sunset sky in the background.
FDNY Engine 10 fire truck parked near Ground Zero, New York City.
World Trade Center Transportation Hub interior with large American flag in New York City.
Visitors at the 9/11 Memorial with Trinity Church in the background, Lower Manhattan, New York City.
9/11 Museum exhibit with artifacts and displays in New York City.
Guided Tours
NEW

Ground Zero 9/11 Memorial Tour

from
$36
Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
1 hr. 30 min. - 3 hr. 30 min.

Hear powerful stories as you take a guided tour across the 9/11 Memorial & its grounds.

  • Everything you get: Walk across Ground Zero & the 9/11 Memorial as you listen to your local guide take you on a journey filled with stories of courage & loss, recounting the day that changed NYC forever. Visit the 9/11 Memorial Pools, The Survivor Tree, Trinity Church, & other sights to pay homage to the lives lost.
  • Why choose this: An insightful guide with local insight and a chance to ask questions creates an emotional learning experience that enhances an otherwise simple tour.
  • Upgrades: Upgrade to include skip-the-line access to the 9/11 Museum with your tour around the 9/11 Memorial and Ground Zero to add to your experience.

Hear powerful stories as you take a guided tour across the 9/11 Memorial & its grounds.

  • Everything you get: Walk across Ground Zero & the 9/11 Memorial as you listen to your local guide take you on a journey filled with stories of courage & loss, recounting the day that changed NYC forever. Visit the 9/11 Memorial Pools, The Survivor Tree, Trinity Church, & other sights to pay homage to the lives lost.
  • Why choose this: An insightful guide with local insight and a chance to ask questions creates an emotional learning experience that enhances an otherwise simple tour.
  • Upgrades: Upgrade to include skip-the-line access to the 9/11 Museum with your tour around the 9/11 Memorial and Ground Zero to add to your experience.

Inclusions

  • Guided tour of the 9/11 Memorial
  • Local English-speaking tour guide
  • Access to:

  • Skip-the-line tickets to the 9/11 Museum (as per option selected)

Exclusions

  • Food & beverage
  • Hotel pick-up & drop-off
  • This experience is accessible to stroller/pram users.
  • You will need to pass through airport-style security to enter the 9/11 Museum.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
9/11 Memorial & Museum Tickets + Statue of Liberty & Ellis Island Tickets with Ferry Transfers
Flower on 9/11 Memorial in New York City
Women observing the 9/11 Memorial in New York City.
New York City Hop-On Hop-Off Bus with Empire State Building and Statue of Liberty in background.
Guide speaking to group near Statue of Liberty, New York City, with Ellis Island in background.
Statue inside 9/11 Memorial
Firetruck exhibit in 9/11 Museum
Exhibit in 9/11 Museum
Foundation Hall
Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.
9/11 Memorial & Museum Tickets + Statue of Liberty & Ellis Island Tickets with Ferry Transfers
Flower on 9/11 Memorial in New York City
Women observing the 9/11 Memorial in New York City.
New York City Hop-On Hop-Off Bus with Empire State Building and Statue of Liberty in background.
Guide speaking to group near Statue of Liberty, New York City, with Ellis Island in background.
Statue inside 9/11 Memorial
Firetruck exhibit in 9/11 Museum
Exhibit in 9/11 Museum
Foundation Hall
Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.
9/11 Memorial & Museum Tickets + Statue of Liberty & Ellis Island Tickets with Ferry Transfers
Flower on 9/11 Memorial in New York City
Women observing the 9/11 Memorial in New York City.
New York City Hop-On Hop-Off Bus with Empire State Building and Statue of Liberty in background.
Guide speaking to group near Statue of Liberty, New York City, with Ellis Island in background.
Statue inside 9/11 Memorial
Firetruck exhibit in 9/11 Museum
Exhibit in 9/11 Museum
Foundation Hall
Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.
Combos
4.5(5,878)

Combo (Save 4%): 9/11 Memorial & Museum + Statue of Liberty & Ellis Island Tickets with Ferry Transfers

from $69.61
$67.08

4% off

Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
Audio guide
Transfers included

Dive into America's history by visiting two iconic landmarks that highlight 9/11’s legacy & America’s immigration story with a single pass.

  • Explore resilience at the 9/11 Memorial & Museum, then uncover immigration history at the Statue of Liberty & Ellis Island—all in one booking.
  • Visit two iconic landmarks located within easy reach of each other in Lower Manhattan, making it convenient to explore both in a single itinerary.
  • Maximize your time with flexible booking options—choose to visit both sites on the same day or across different days, allowing you to experience them at your own pace.
  • Enjoy the added convenience of ferry transfers to the Statue of Liberty & Ellis Island, making this combo the perfect choice for hassle-free sightseeing.

Dive into America's history by visiting two iconic landmarks that highlight 9/11’s legacy & America’s immigration story with a single pass.

  • Explore resilience at the 9/11 Memorial & Museum, then uncover immigration history at the Statue of Liberty & Ellis Island—all in one booking.
  • Visit two iconic landmarks located within easy reach of each other in Lower Manhattan, making it convenient to explore both in a single itinerary.
  • Maximize your time with flexible booking options—choose to visit both sites on the same day or across different days, allowing you to experience them at your own pace.
  • Enjoy the added convenience of ferry transfers to the Statue of Liberty & Ellis Island, making this combo the perfect choice for hassle-free sightseeing.

Inclusions

9/11 Memorial & Museum

  • 9/11 Museum timed-entry ticket
  • Access to the Museum's current exhibitions
  • Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
  • Free Wi-Fi
  • 9/11 Memorial & Museum $2 service fee

Statue of Liberty & Ellis Island Tickets with Ferry Transfers

  • Priority entry at the Screening Facility Queue for the ferry
  • Round-trip ferry transfers from New York
  • Self-guided audio tour of Liberty Island & Ellis Island in 12 languages

Access to:

  • Liberty Island
  • Ellis Island
  • Statue of Liberty Museum
  • National Immigration Museum at Ellis Island

Exclusions

Statue of Liberty & Ellis Island Tickets with Ferry Transfers

  • Access to Ellis Island's Hard Hat Tour
  • Access to the State of Liberty Pedestal & Crown

9/11 Memorial & Museum

  • Service animals are allowed at the Memorial.
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
  • There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.

Statue of Liberty & Ellis Island Tickets with Ferry Transfers

  • The audio guide is available in Arabic, English, French, German, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, Russian and Spanish.
  • Please plan your trip with a flexible schedule to board the ferry and clear the airport-grade security procedures at the Screening Facility.
  • All minors (17 and under) must be accompanied by an adult (25 years or older).
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.5
5,878 ratings
4.1K
1.2K
187
103
304
  • United Kingdom
  • France
  • Brazil
  • Canada
  • Mexico
  • Germany
  • Italy
  • Spain
  • Ireland
  • Australia
Guests from United Kingdom, France, Brazil and over 68 countries have loved this experience
What our guests say
reviewer
Anna
Apr 2025Verified booking
4/5

I highly recommend.The ferry ride allows you to see Manhattan from a new angle. Ellis island is a discovery and you can make your own genealogical certificate. The Statue of Liberty is mighty and beautiful, to be mmiraded and known. BANKSY is a true and sincere artist and has fought for the right of expression because art is of all and for.all. the.mueso is a stone's throw from Little Italy and China town

View original review in Italian

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Eric
Mar 2025Verified booking
5/5

Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.

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reviewer
Jaylin
Mar 2025Verified booking
5/5

The whole experience was awesome. The ferry ride was fun and everybody was very nice and accommodating to me. I plan to return soon and hopefully this time go inside and up into the crown of the statue. And you people will definitely be my ride over there. Thank you for everything you guys did for me. It was an awesome day and I will never forget it, thank you so much and I can't wait to come see you again

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reviewer
Maik
Apr 2025Verified booking
5/5

Deeply moving and impressive .... The audio guide is an absolute must

View original review in German

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reviewer
Jean
Mar 2025Verified booking
5/5

It was a wonderful experience

View original review in Spanish

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ALEXANDRE
Mar 2025Verified booking
5/5

The 🗽 is a beautiful monument and the day had very blue skies.

View original review in Portuguese

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Zivia
Mar 2025Verified booking
5/5

It was an amazing experience!

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Lisa
Mar 2025Verified booking
5/5

Just being somewhere with so much history! It was very efficiently run and the price was great!

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Andrés
Feb 2025Verified booking
5/5

Friendly staff and very clean boat and the boat staff amazing!!!

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Leslie
May 2025Verified booking
5/5

The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.

reviewer
Nicolas
May 2025Verified booking
5/5

- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend

View original review in French

reviewer
Ellen
May 2025Verified booking
5/5

The ferry rides are fun. The views from the boats and both islands are fantastic. All personnel were friendly and helpful. There were plenty of ferries running so there wasn't a long wait to get to the next stop.

reviewer
Rebekah
May 2025Verified booking
4/5

This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!

reviewer
Terry
May 2025Verified booking
5/5

It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.

reviewer
Tessier
May 2025Verified booking
5/5

The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.

View original review in French

reviewer
Lynne
Apr 2025Verified booking
4/5

Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.

reviewer
Janice
Apr 2025Verified booking
5/5

The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.

reviewer
Mickey
Apr 2025Verified booking
4/5

Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.

reviewer
Maria
Apr 2025Verified booking
5/5

First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such

reviewer
Monica
Apr 2025Verified booking
5/5

Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.

View original review in Spanish

reviewer
Yuly
Apr 2025Verified booking
3/5

I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine

View original review in Spanish

reviewer
Pierre-Jean
Mar 2025Verified booking
5/5

Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.

reviewer
Amy
Mar 2025Verified booking
5/5

Great way to get to see both the Statue of Liberty and Ellis Island. Enjoyed the ability to take our time exploring each site. Definitely worth the trip.

reviewer
Ashlee
Mar 2025Verified booking
5/5

Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.

reviewer
Fabiana
Mar 2025Verified booking
5/5

I found it easy to buy and schedule the tickets just observe the schedules because I understood that they can not be changed.

Foundation Hall\Banksy artwork display at The Banksy Museum, New York.
9/11 Memorial waterfall during evening
Statue inside 9/11 Memorial
Banksy artwork display at The Banksy Museum, New York.
Banksy artwork display at The Banksy Museum, New York.
Women observing the 9/11 Memorial in New York City.
Exhibit in 9/11 Museum
USA flaglet 9/11 Memorial in New York City
Banksy artwork display at The Banksy Museum, New York.
Banksy artwork display at The Banksy Museum, New York.
Foundation Hall\Banksy artwork display at The Banksy Museum, New York.
9/11 Memorial waterfall during evening
Statue inside 9/11 Memorial
Banksy artwork display at The Banksy Museum, New York.
Banksy artwork display at The Banksy Museum, New York.
Women observing the 9/11 Memorial in New York City.
Exhibit in 9/11 Museum
USA flaglet 9/11 Memorial in New York City
Banksy artwork display at The Banksy Museum, New York.
Banksy artwork display at The Banksy Museum, New York.
Foundation Hall\Banksy artwork display at The Banksy Museum, New York.
9/11 Memorial waterfall during evening
Statue inside 9/11 Memorial
Banksy artwork display at The Banksy Museum, New York.
Banksy artwork display at The Banksy Museum, New York.
Women observing the 9/11 Memorial in New York City.
Exhibit in 9/11 Museum
USA flaglet 9/11 Memorial in New York City
Banksy artwork display at The Banksy Museum, New York.
Banksy artwork display at The Banksy Museum, New York.
Combos
4.6(3,449)

Combo (Save 9%): 9/11 Memorial & Museum Tickets + The Banksy Museum Ticket

from $66
$60.30

9% off

Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket

Perfect for art & history lovers—explore NYC’s past and iconic Banksy artworks in one unique experience.

  • Experience two iconic New York City museums in one visit–the 9/11 Memorial & Museum, offering a poignant tribute to resilience and remembrance, and The Banksy Museum, showcasing the rebellious creativity of the world’s most famous street artist.
  • The 9/11 Memorial & Museum is a deeply moving tribute to the resilience of New Yorkers through its exhibits, artifacts, and the serene reflecting pools.
  • The Banksy Museum brings you face-to-face with the artist’s iconic street art, showcasing thought-provoking works like Girl with a Balloon and Rage, and Flower Thrower on display.
  • Enjoy the flexibility to explore both attractions on the same day or schedule your visits separately to suit your plans seamlessly.

Perfect for art & history lovers—explore NYC’s past and iconic Banksy artworks in one unique experience.

  • Experience two iconic New York City museums in one visit–the 9/11 Memorial & Museum, offering a poignant tribute to resilience and remembrance, and The Banksy Museum, showcasing the rebellious creativity of the world’s most famous street artist.
  • The 9/11 Memorial & Museum is a deeply moving tribute to the resilience of New Yorkers through its exhibits, artifacts, and the serene reflecting pools.
  • The Banksy Museum brings you face-to-face with the artist’s iconic street art, showcasing thought-provoking works like Girl with a Balloon and Rage, and Flower Thrower on display.
  • Enjoy the flexibility to explore both attractions on the same day or schedule your visits separately to suit your plans seamlessly.

Inclusions

9/11 Memorial & Museum 

  • 9/11 Memorial Museum timed-entry ticket
  • 9/11 Memorial & Museum $2 service fee
  • Free Wi-Fi

Access to:

  • Current exhibitions
  • 9/11 Memorial
  • Survivor Tree
  • Memorial Glades

The Banksy Museum

  • Entry to the museum

9/11 Memorial & Museum 

  • The exhibition may not be appropriate for visitors younger than 10 years of age.
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. 
  • All public restrooms have wheelchair-accessible stalls.
  • Service animals are allowed at the Memorial.
  • Expect security screening at the venue for all visitors, baggage and any personal mobility devices.

The Banksy Museum

  • Pets are not allowed inside.
  • The Banksy Museum is wheelchair accessible.
  • Service animals are allowed inside.
  • This experience is not suitable for children under 4 years.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
3,449 ratings
2.6K
618
88
29
114
  • United Kingdom
  • France
  • Canada
  • Spain
  • Germany
  • Ireland
  • Australia
  • Netherlands
  • Italy
  • Belgium
Guests from United Kingdom, France, Canada and over 48 countries have loved this experience
What our guests say
reviewer
Eric
Mar 2025Verified booking
5/5

Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.

review media 0
review media 1
reviewer
Maik
Apr 2025Verified booking
5/5

Deeply moving and impressive .... The audio guide is an absolute must

View original review in German

review media 0
reviewer
Leslie
May 2025Verified booking
5/5

The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.

reviewer
Nicolas
May 2025Verified booking
5/5

- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend

View original review in French

reviewer
Rebekah
May 2025Verified booking
4/5

This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!

reviewer
Terry
May 2025Verified booking
5/5

It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.

reviewer
Tessier
May 2025Verified booking
5/5

The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.

View original review in French

reviewer
Lynne
Apr 2025Verified booking
4/5

Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.

reviewer
Janice
Apr 2025Verified booking
5/5

The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.

reviewer
Mickey
Apr 2025Verified booking
4/5

Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.

reviewer
Maria
Apr 2025Verified booking
5/5

First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such

reviewer
LESEL
Apr 2025Verified booking
5/5

A nice moment of reflection, in this museum which pays tribute to the artist's works. The welcome was really nice and the visit very well organized. Well done!

View original review in French

reviewer
Monica
Apr 2025Verified booking
5/5

Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.

View original review in Spanish

reviewer
Yuly
Apr 2025Verified booking
3/5

I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine

View original review in Spanish

reviewer
Pierre-Jean
Mar 2025Verified booking
5/5

Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.

reviewer
Ashlee
Mar 2025Verified booking
5/5

Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.

reviewer
Uwe
Mar 2025Verified booking
5/5

There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911

View original review in German

reviewer
Victoria
Feb 2025Verified booking
5/5

The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget

reviewer
Michele
May 2025Verified booking
4/5

Such a beautiful memorial to honor everyone lost in this tragedy.

reviewer
Gregg
May 2025Verified booking
5/5

Everything! Very powerful and moving.

reviewer
Maria
May 2025Verified booking
5/5

The exhbits..the organization..

reviewer
Frank
May 2025Verified booking
4/5

..........................................

This review is translated. Show original review.

reviewer
Rawien
Apr 2025Verified booking
5/5

Vouchers were real. No scam. And the excursion were awesome.

reviewer
Emilie
Apr 2025Verified booking
5/5

An unforgettable experience, a magnificent tribute to the victims and rescuers

View original review in French

reviewer
JESUS
Apr 2025Verified booking
4/5

The easyJet way to deal with the tickets.

Combo image of 9/11 Memorial & Museum Tickets and QC New York Entry Tickets
9/11 Memorial waterfall during evening
Statue inside 9/11 Memorial
Wellness spa on Governors Island, New York with QC New York entry tickets.
Wellness spa on Governors Island, New York, featuring outdoor pools and skyline views.
Women observing the 9/11 Memorial in New York City.
Exhibit in 9/11 Museum
Foundation Hall
Wellness spa on Governors Island, New York with QC New York entry tickets.
Wellness spa on Governors Island, New York with QC New York entry tickets.
Combo image of 9/11 Memorial & Museum Tickets and QC New York Entry Tickets
9/11 Memorial waterfall during evening
Statue inside 9/11 Memorial
Wellness spa on Governors Island, New York with QC New York entry tickets.
Wellness spa on Governors Island, New York, featuring outdoor pools and skyline views.
Women observing the 9/11 Memorial in New York City.
Exhibit in 9/11 Museum
Foundation Hall
Wellness spa on Governors Island, New York with QC New York entry tickets.
Wellness spa on Governors Island, New York with QC New York entry tickets.
Combo image of 9/11 Memorial & Museum Tickets and QC New York Entry Tickets
9/11 Memorial waterfall during evening
Statue inside 9/11 Memorial
Wellness spa on Governors Island, New York with QC New York entry tickets.
Wellness spa on Governors Island, New York, featuring outdoor pools and skyline views.
Women observing the 9/11 Memorial in New York City.
Exhibit in 9/11 Museum
Foundation Hall
Wellness spa on Governors Island, New York with QC New York entry tickets.
Wellness spa on Governors Island, New York with QC New York entry tickets.
Combos
4.6(3,448)

Combo (Save 10%): 9/11 Memorial & Museum Tickets + QC New York Entry Tickets

from $201.11
$181.90

10% off

Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket

Have both a meaningful & relaxing day at NYC by exploring the 9/11 Museum, then unwinding at QC New York spa.

  • Experience two New York City attractions in one visit and save money with a 10% discount while you’re at it! This combo offers tickets to the 9/11 Memorial & Museum and QC NY Wellness Spa both located in Lower Manhattan.
  • Your ticket to the 9/11 Museum gives you access to moving exhibits and artifacts including the Survivor’s Stairs, Memorial Hall and more.
  • The QC New York ticket with ferry transfers provides a rejuvenating spa escape with thermal baths, relaxation rooms, and gorgeous views of the Manhattan skyline, perfect for unwinding after a long day.
  • Enjoy the flexibility to explore both attractions on the same day or schedule your visits separately to suit your plans seamlessly.

Have both a meaningful & relaxing day at NYC by exploring the 9/11 Museum, then unwinding at QC New York spa.

  • Experience two New York City attractions in one visit and save money with a 10% discount while you’re at it! This combo offers tickets to the 9/11 Memorial & Museum and QC NY Wellness Spa both located in Lower Manhattan.
  • Your ticket to the 9/11 Museum gives you access to moving exhibits and artifacts including the Survivor’s Stairs, Memorial Hall and more.
  • The QC New York ticket with ferry transfers provides a rejuvenating spa escape with thermal baths, relaxation rooms, and gorgeous views of the Manhattan skyline, perfect for unwinding after a long day.
  • Enjoy the flexibility to explore both attractions on the same day or schedule your visits separately to suit your plans seamlessly.

Inclusions

9/11 Memorial & Museum 

  • 9/11 Memorial Museum timed-entry ticket
  • 9/11 Memorial & Museum $2 service fee
  • Free Wi-Fi

Access to:

  • Current exhibitions
  • 9/11 Memorial
  • Survivor Tree
  • Memorial Glades

QC New York

  • Full-day admission to QC NY Wellness Spa
  • Ferry to the spa from Battery Maritime Building Slip 5
  • Bathrobes, sandals, and towels
  • Shampoo, conditioner, and other essential hair & body products
  • Hair blow dryers
  • Locker with a private code or key

9/11 Memorial & Museum 

  • The exhibition may not be appropriate for visitors younger than 10 years of age.
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. 
  • All public restrooms have wheelchair-accessible stalls.
  • Service animals are allowed at the Memorial.
  • Expect security screening at the venue for all visitors, baggage and any personal mobility devices.

OQ New York

  • The complimentary ferry operates daily, every half hour, from 10am to 10pm.
  • This experience is only open to guests who are 21 years and above.
  • The spa is not suitable for expectant mothers.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
3,448 ratings
2.6K
618
88
29
114
  • United Kingdom
  • France
  • Canada
  • Spain
  • Germany
  • Ireland
  • Australia
  • Netherlands
  • Italy
  • Belgium
Guests from United Kingdom, France, Canada and over 48 countries have loved this experience
What our guests say
reviewer
Maik
Apr 2025Verified booking
5/5

Deeply moving and impressive .... The audio guide is an absolute must

View original review in German

review media 0
reviewer
Tessier
May 2025Verified booking
5/5

The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.

View original review in French

reviewer
Lynne
Apr 2025Verified booking
4/5

Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.

reviewer
Mickey
Apr 2025Verified booking
4/5

Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.

reviewer
Maria
Apr 2025Verified booking
5/5

First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such

reviewer
Monica
Apr 2025Verified booking
5/5

Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.

View original review in Spanish

reviewer
Yuly
Apr 2025Verified booking
3/5

I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine

View original review in Spanish

reviewer
Pierre-Jean
Mar 2025Verified booking
5/5

Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.

reviewer
Ashlee
Mar 2025Verified booking
5/5

Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.

reviewer
Uwe
Mar 2025Verified booking
5/5

There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911

View original review in German

reviewer
Victoria
Feb 2025Verified booking
5/5

The exhibit is what did it for me. Such memorabilia that honored the victims of 911. I felt like I was looking back through the years of that horrible day that no one will ever forget

reviewer
Michele
May 2025Verified booking
4/5

Such a beautiful memorial to honor everyone lost in this tragedy.

reviewer
Maria
May 2025Verified booking
5/5

The exhbits..the organization..

reviewer
Emilie
Apr 2025Verified booking
5/5

An unforgettable experience, a magnificent tribute to the victims and rescuers

View original review in French

reviewer
Kathy
Apr 2025Verified booking
5/5

The enclosed exihibet was too crowdy but well worth it.

reviewer
Caroline
Apr 2025Verified booking
4/5

It was a beautifully put together exhibition detailing all aspects of that terrible day

reviewer
Catherine
Mar 2025Verified booking
4/5

Very good, avoids waiting at the entrance. Audio-guide could be included...

View original review in French

reviewer
Leslie
May 2025Verified booking
5/5

reviewer
Bruce
May 2025Verified booking
5/5

reviewer
Nicolas
May 2025Verified booking
5/5

reviewer
Elizabeth
May 2025Verified booking
5/5

reviewer
Rolf
May 2025Verified booking
4/5

reviewer
Gregg
May 2025Verified booking
5/5

reviewer
Jacek
May 2025Verified booking
5/5

reviewer
Carles
May 2025Verified booking
5/5

New York9/11 Memorial & Museum

The 9/11 Memorial & Museum stands as a powerful tribute to the nearly 3,000 lives lost in the tragic events of September 11, 2001. Located at the World Trade Center site, this attraction offers a deeply moving experience, combining outdoor spaces with an immersive museum journey. Rising beside the Memorial, One World Trade Center symbolizes hope and renewal. The tower is home to One World Observatory, offering breathtaking views of New York City from above. The attraction features two portions, one the Memorial which is a space of reflection free for all and another is the Museum that requires tickets for entry.

Ground Zero tour group at 9/11 Memorial near museum entrance, New York City.

9/11 Memorial

The Memorial, set in the footprints of the Twin Towers, is an open-air tribute with two reflecting pools, cascading waterfalls, and the names of the victims etched in bronze. Surrounded by the Memorial Glade and Survivor Tree, this space offers a place for remembrance and reflection.

Artifact display at 9/11 Museum, New York City, showcasing historical remnants from Ground Zero.

9/11 Museum

The underground Museum takes you indoors to explore artifacts, personal stories, along with interactive exhibits that chronicle the events, the impact of 9/1, its aftermath, and the spirit of resilience shown by the nation.

Things to know before booking your 9/11 Museum tickets

  • Please note that the outdoor 9/11 Memorial — including Ground Zero, the Memorial Glade, and the Survivor Tree — is free to explore, while the 9/11 Museum requires a ticket
  • Opting for a guided tour of Ground Zero and the 9/11 Memorial along with museum tickets adds more value to your visit by providing personal stories, expert narration, and context that make your visit even more meaningful beyond just seeing the memorial.
  • While the Standard Entry Tickets include access to the 9/11 Museum’s exhibits and artifacts, getting the Skip-the-Line Tickets will ensure priority access and avoid waiting in long lines in this widely-visited NYC attraction.
  • If you want to save time and make the most of your trip to One World Trade Center, choose a combo of the 9/11 museum and One World Observatory which are both located in the same building making it convenient to visit them together.
  • Ideal for first-time visitors, combo tickets let you pair your visit to the 9/11 Memorial & Museum with other top NYC attractions like the Sightseeing Cruises, The Banksy Museum, and more.

Which 9/11 Museum ticket is best for you

9/11 Museum tickets

If you’re budget-conscious

Go for: Entry tickets

  • Get timed entry to the 9/11 Museum with this ticket, along with access to all of the current exhibitions.
  • Explore historical artifacts and memorials, the National September 11 Memorial, the Survivor Tree, & Memorial Glades.

Guide: Free downloadable audio guide

Recommended tours:

9/11 Memorial & Museum Tickets

9/11 Museum tickets

If you’re looking for an in-depth experience

Go for: Guided tours

  • With tickets to a guided tour, not only do you get priority entrance access but you also get a complete lowdown on the museum’s history. 
  • Discover untold stories and explore the different highlights of the 9/11 Museum with an expert guide. 
  • This ticket also includes a 60-minute guided tour of the 9/11 Ground Zero. 

Guide: Expert tour guide

Recommended tours:

Combo: Ground Zero Guided Tour + 9/11 Museum Skip-the-Line Tickets

9/11 Museum tickets

If you want to explore beyond

Go for: Combo tickets

  • Combine your 9/11 Memorial visit with some of New York City’s other landmarks including the Statue of Liberty, Wall Street, One World Observatory and more.
  • Save money and the hassle of booking several tickets by opting for combos that are a one-stop-shop for your ticketing needs.

Guide: Expert tour guide (only for the combo ticket)

Recommended tours:

Plan your visit to the 9/11 Memorial & Museum

Timings
Getting there
Facilities
Visitor tips
Rules & guidelines
Store
9/11 Memorial Museum hours

Facilities inside 9/11 Memorial & Museum
  • Toilets: Restrooms are available throughout the museum. 
  • Seating: There are benches available at the Concourse Lobby, Memorial Hall, Foundation Hall, Ramp, and within the exhibitions. 
  • Quiet space: Reflecting on 9/11 Studio is a designated quiet space in the museum. You can ask one of the staff members to direct you. 
  • Wi-Fi: All guests can avail of free Wi-Fi inside the museum.
  • Coatroom: All large bags, backpacks, & large umbrellas must be checked in. All bags are subject to security screening.
Audio guides at the 9/11 museum
  • You can either choose audio, guided, or self-guided tours, based on your needs.
  • Visitors may place items of tribute only in designated areas aside from the Memorial Pool.
  • The 9/11 Museum commemorates the tragic events of September 11, 2001, and it can be an emotionally overwhelming experience due to the exhibits, artifacts, and personal stories on display. It's important to be prepared for a somber and emotional experience.
  • Please note that while there are no restrictions, the 9/11 Memorial Museum may not be appropriate for children below the age of 10 due to the nature of the attraction.
  • For guests with disabilities, the museum and memorial are both wheelchair accessible. Additional tools like audio guides, sighted guides, sign language tours, and more are available for an efficient visit.
Photography not allowed sign at a tourist attraction entrance.
  • Please carry a valid photo ID to avail reduced ticket pricing.
  • While personal photography is permitted, flash photography or professional photography is not permitted, unless otherwise authorized by the museum.
  • Re-entry within the premises after exit is not permitted. 
  • Smoking and consuming alcohol are not permitted throughout the museum's premises.
  • No four-legged animals other than service animals are allowed on the premises.
  • All guests are required to maintain appropriate behavior and conduct at all times given the somber nature of the museum and memorial.
  • Strollers are permitted inside.
9/11 Museum shop interior with visitors browsing exhibits and merchandise in New York City.

Accessibility at the 9/11 Museum

Accessible transportation
For the physically disabled
For the hearing impaired
For the visually impaired
9/11 Memorial Museum accessibility

Most of the public transportation in lower Manhattan, including buses and trains, have wheelchair-accessible entrances. The following transports are accessible by wheelchair. 

  • NYC transit buses: M5, M9, and M20
  • Train stations: Chambers Street 1, 2, 3 subway stations, WTC Cortlandt 1 subway station, Fulton Street A, C, J, Z, 2, 3, 5 subway station, and Brooklyn Bridge/City Hall 4, 5, 6 subway station.

The accessible pick-up/drop-off location for privately owned vehicles is at the intersection of Liberty Street and Trinity Place. 

Ramp: There is a ramp that leads towards the overlook that can be easily navigated by staying on the right. Visitors can also use the elevator to reach the lower levels.

9/11 Memorial Museum tickets
  • Wheelchair accessibility: There are several entrances to the Memorial, marked with the wheelchair symbol. All commonly used mobility devices are also permitted on the premises.  Visitors can also make use of the manual wheelchairs and wheeled walkers available free of charge at the reception. 
  • Navigation: Every level of the museum has accessible escalators and elevators, next to the stairs. All areas open to the public are wheelchair accessible. The Memorial pool parapets are designed so a seated or shorter person may have the same view of the Memorial voids, and can access the inscriptions.
  • Service animals: Service animals are welcome on the premises.
  • Care partners: Free admission is offered to a care partner, accompanying a differently abled individual. Request the ticket, after purchasing your ticket, by sending an email to the memorial office.
9/11 Memorial Museum accessibility
  • Assistive Listening System: Induction loop transmitters compatible with hearing aids and cochlear implants are installed wherever there is audio around the museum.
  • Captioning and transcripts: Open captioning or transcripts are available for all the installations that feature audio. For videos, captions are on the screen. For simply audio, captions are provided nearby on a printed card, or monitor.
  • Sign language tour and interpretation: An ASL video tour is available with audio guides, details of the events of 9/11, and personal accounts. The ASL devices are available at the Information Desk. ASL Interpretation is available free of cost with the guided tours, provided 2 weeks’ notice is given via email. 
  • Real-time captioning: Real-time captioning for events and programs is available with a 3-week notice.
9/11 Memorial Museum tickets
  • Readers: Staff members are available throughout the museum to assist visitors in navigating the touch screen interactive exhibits. You can request this service at the Information Desk.
  • Sighted guides: Sighted guides are available to assist with the navigation of the Museum on advance notice.
  • Verbal description tours: Guided verbal description tours are available at the 9/11 Memorial Museum upon request with a 3-week notice.
  • Audio description: The Audio Description tour included in the audio guide allows blind visitors to independently explore the Museum while listening to descriptive personal accounts, the history, and the events of 9/11. It is VoiceOver compatible with IOS devices, and the device is provided at the Information Desk.

NOTE: For all special requests that require notice, please send an email to access@911memorial.org.

Beyond the 9/11 Museum & Memorial

Museum of Modern art in NYC
Museum of Modern Art

Devoted exclusively to modern art, MoMA is one of the largest establishments for unconventional and contemporary artwork. 

Statue of Liberty in NYC
Statue of Liberty

Take the ferry, and visit Liberty Island, to marvel at the history and beauty of Lady Liberty, and the Liberty Island Museum.

Empire state building in NYC
Empire State Building

A 102-storeyed marvel, the Empire State Building is one of the most popular landmarks of New York. Climb up to its observatory to get 360-degree panoramic views of New York City. 

Frequently asked questions about 9/11 Museum tickets

What types of tickets are available for the 9/11 Memorial & Museum?

There are several ticket options, including general admission to access the museum exhibits, expert-led guided tours for an in-depth experience and combination tickets  that bundled access with other NYC attractions.

How long is my ticket valid for?

Tickets to the museum are valid only for the date and time selected at the time of booking. 

Do 9/11 Memorial & Museum tickets include access to the Memorial pools?

The 9/11 Memorial (including the twin reflecting pools) is free to visit. However, a ticket is required for entry into the museum.

Are discounted tickets available?

Yes, tickets are available at discounted rates for seniors above 65 years old, students with valid ID, and children from 7 to 12 years. Military personnel and 9/11 community members can enter for free. The general public can enter the museum for free on Mondays with prior online reservation on the 9/11 museum website.

Can I buy tickets on the same day?

Yes, you can book tickets on the day of your visit but availability is limited and not guaranteed. 9/11 Memorial & Museum is a largely-visited NYC attraction and it’s best to book your tickets online in advance to make sure you get them.

Are children allowed inside?

Yes, but some exhibits contain sensitive content. We recommend parents use discretion when bringing younger children.

Is the 9/11 Memorial & Museum open in all weather conditions?

Yes, the museum is indoors and operates year-round. The Memorial pools are an outdoor attraction and may be less accessible in extreme weather.

Is there a dress code?

There is no strict dress code, but dress respectfully in a sombre fashion, considering the solemn nature of the site.

Can I bring flowers or tributes to the 9/11 Memorial?

Yes, you are welcome to leave flowers or tributes at the Memorial. Every morning, white roses are placed on victims' names to mark their birthdays.

Millions love heading out with us

massimiliano giacobetti

Massimiliano

Mar, 2025
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+ 2 more

wonderful view of the city with all its lights from a unique point of view compared to other skyscrapers avoided the queue thanks to the tickets purchased in advance
Go City New York Explorer Pass: Choose 2 to 10 Attractions
Lisa Tomasula

Lisa

Dec, 2024
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World Trade Museum was awesome. Sad but worth seeing. Glad we bought tickets ahead. It was sold out for the day. Seeing the tangible piece that were left helps us remember the tragic event of 9-11.
9/11 Memorial & Museum Tickets
Erika  Guevara
US

Erika

United States
Dec, 2024
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The last colum. Cut down and removal. where everyone got to sign it and everyone showed up to pay tribute. I chocked up reading it.
9/11 Memorial & Museum Tickets
Jai Dhupar
IN

Jai

India
Feb, 2024
ticketing experice was great, you may like bucket activties which require prior bookings .also, you should clear the message to do booking for each pass, (like 2 bookings for 2 pass) rest .. all experice was great.
Go City New York All-Inclusive Pass: Choose 1 to 10 Days
Kim Gardner

Kim

Jan, 2018
We went on the 9/11 Tribute tour right after lunch and then caught the last ferry to the Ellis Island. And then ended the day at the Empire State Observatory Deck to watch the sun set on the greatest city on the planet.
Empire State Building + 9/11 Memorial Museum Tickets
Chelsea Snyder

Chelsea

Jan, 2018
Loved the trip. Booking for this was super easy and we just had to show the tickets on our phone at all the venues. Very convenient.
Empire State Building + 9/11 Memorial Museum Tickets
Janet Christine Calloni

Janet

May, 2025
Walking tour was very informative. Arun, our guide was very knowledgeable. Museum tour (self-guided) was emotional and really brought the whole event closer to those of us on the west coast that watched all the events enfold on TV. So sad to relive from the photos, videos with voices and pieces of metal beams, rescue vehicles, etc.
Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets
Michael Hansen
US

Michael

United States
Mar, 2025
Loved the walk to the museum with our tour guide Séan. He had great stories and did a fabulous job. He gave us information that we would have missed had we walked the grounds without a guide.
Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets