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- Broadway
- Edge NYC
- Empire State Building
- SUMMIT One Vanderbilt
- Statue of Liberty
- Museum of Modern Art (MoMA)
- One World Observatory
- American Museum of Natural History
- Top of the Rock
- Intrepid Museum
- Guggenheim Museum
- Rockefeller Center
- The Metropolitan Museum of Art
- Whitney Museum
- New York Aquarium
- Central Park Zoo
- Bronx Zoo
- New York Historical Society
- St. Patrick's Cathedral
9/11 Memorial & Museum Tickets & Tours
Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.
- Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
- Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
- The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
- Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
- Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
- For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.
- Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
- Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
- The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
- Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
- Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
- For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.
Inclusions
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glade
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
- Ground Zero Guided Tour & 9/11 Museum Skip-the-Line Tickets (optional)
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- Service animals are allowed at the Memorial.
- All visitors and baggage are subject to security screening, including any personal mobility devices.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
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Snapshots from our guests
4.6
3,747 ratings
2.8K
662
96
33
132
Guests from United Kingdom, France, Germany and over 50 countries have loved this experience
What our guests say
Tessier
May 2025Verified booking
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Eric
Mar 2025Verified booking
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
Maria
May 2025Verified booking
The exhbits..the organization..
Rawien
Apr 2025Verified booking
Vouchers were real. No scam. And the excursion were awesome.
Emilie
Apr 2025Verified booking
An unforgettable experience, a magnificent tribute to the victims and rescuers
View original review in French
Maik
Apr 2025Verified booking
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
Paul
Jun 2025Verified booking
The guide for the Ground Zero tour was fantastic, really knowledgeable. The whole Memorial and museum tour is something everyone visiting NY should visit.
Leslie
May 2025Verified booking
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
Nicolas
May 2025Verified booking
- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend
View original review in French
Janet
May 2025Verified booking
Walking tour was very informative. Arun, our guide was very knowledgeable. Museum tour (self-guided) was emotional and really brought the whole event closer to those of us on the west coast that watched all the events enfold on TV. So sad to relive from the photos, videos with voices and pieces of metal beams, rescue vehicles, etc.
Rebekah
May 2025Verified booking
This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!
Terry
May 2025Verified booking
It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.
Lynne
Apr 2025Verified booking
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
Janice
Apr 2025Verified booking
The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.
Mickey
Apr 2025Verified booking
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
Maria
Apr 2025Verified booking
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
Monica
Apr 2025Verified booking
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
Yuly
Apr 2025Verified booking
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
Michael
Mar 2025Verified booking
Loved the walk to the museum with our tour guide Séan. He had great stories and did a fabulous job. He gave us information that we would have missed had we walked the grounds without a guide.
Pierre-Jean
Mar 2025Verified booking
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Ashlee
Mar 2025Verified booking
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
Uwe
Mar 2025Verified booking
There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911
View original review in German
Billie
Jun 2025Verified booking
The exhibit was amazing . I would highly recommend it to everyone
DAVID
Jun 2025Verified booking
9/11 memorial wonderful and inspirational
Miguel
May 2025Verified booking
The guide was very knowledgeable and provided great insight to the events - people and memorial
Why a guided tour is a brilliant idea
The museum requires tickets for admission but the memorial is free to visit. We recommend a guided tour of the memorial since it adds so much more value to your visit making it meaningful and leaving you with a feeling of personal connection to the victims and survivors.
Enhance your visit to the 9/11 Memorial with a guided tour of Ground Zero and priority access to the museum.
- Everything you get: A moving experience with a knowledgeable English-speaking local guide through the significant sites of the 9/11 Memorial, providing crucial context and personal stories. Plus, get priority access tickets to the 9/11 Museum.
- Why choose this: Save time and enjoy priority access to the 9/11 Memorial Museum for a self-paced and personal exploration of its extensive collections.
Enhance your visit to the 9/11 Memorial with a guided tour of Ground Zero and priority access to the museum.
- Everything you get: A moving experience with a knowledgeable English-speaking local guide through the significant sites of the 9/11 Memorial, providing crucial context and personal stories. Plus, get priority access tickets to the 9/11 Museum.
- Why choose this: Save time and enjoy priority access to the 9/11 Memorial Museum for a self-paced and personal exploration of its extensive collections.
Inclusions
- Skip-the-line tickets to the 9/11 Museum
- Guided tour of Ground Zero 9/11 Memorial
- English-speaking local guide
- You will get skip-the-line access and a timed entry ticket to the museum. Depending on availability, your ticket may be for immediately after the end of your guided tour, or sometime later. - The museum reserves the discretion not to admit you if you are early or late, and you can’t exit and reenter the museum.
- You will need to pass through airport-style security to enter the 9/11 Museum.
- Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
- Your pets are not permitted on this experience.
- For your convenience, your guide dogs are welcome to join you.
- Flash photography is not allowed on this experience.
######Ground Zero Tour
- St. Paul’s Chapel: Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.
- 9/11 Memorial: Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.
- 9/11 Museum: Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.
- Oculus: See the stunning One World Trade Center entrance, a symbol of resilience and renewal.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
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Snapshots from our guests
4.5
276 ratings
211
37
8
4
16
Guests from United Kingdom, France, Switzerland and over 10 countries have loved this experience
What our guests say
Paul
Jun 2025Verified booking
The guide for the Ground Zero tour was fantastic, really knowledgeable. The whole Memorial and museum tour is something everyone visiting NY should visit.
Janet
May 2025Verified booking
Walking tour was very informative. Arun, our guide was very knowledgeable. Museum tour (self-guided) was emotional and really brought the whole event closer to those of us on the west coast that watched all the events enfold on TV. So sad to relive from the photos, videos with voices and pieces of metal beams, rescue vehicles, etc.
Michael
Mar 2025Verified booking
Loved the walk to the museum with our tour guide Séan. He had great stories and did a fabulous job. He gave us information that we would have missed had we walked the grounds without a guide.
Miguel
May 2025Verified booking
The guide was very knowledgeable and provided great insight to the events - people and memorial
Cassandra
May 2025Verified booking
Ron was a wonderful tour guide. Thank you for a memorable experience and sharing your story with us.
Anne
May 2025Verified booking
The tour guide was amazing! I learned so much!
Michael
Apr 2025Verified booking
Great tour guide and the museum was incredible.
Teresa
Apr 2025Verified booking
The ticketing was great. Our guide Tim was great too!
RENATO
May 2025Verified booking
May 2025Verified booking
Mark
May 2025Verified booking
Tarcisio
May 2025Verified booking
Donna
May 2025Verified booking
Walter
May 2025Verified booking
Schuback,
May 2025Verified booking
John
May 2025Verified booking
Jorgen
Apr 2025Verified booking
Nancy
Apr 2025Verified booking
Danellia
Apr 2025Verified booking
Robert
Mar 2025Verified booking
Thomas
May 2025Verified booking
I had no experience. Plane flight was cancelled and we lost our money. I was happy to leave it as a credit on account to use when we can return but only given 25% credit. Very poor business model. I will never use you again. we lost 4 tickets total.
Mark
Apr 2025Verified booking
I was unable to cancel or change the tickets hours before the scheduled time due to a scheduling conflict I was unaware of at the time of purchase. Not a good system to take money without the option to cancel.
Grace
Apr 2025Verified booking
Justin
Jan 2025Verified booking
Ray was our tour guide, he did such a fantastic job educating our group and really making this a more personal experience. This was, by far, our favorite experience of any of the activities we did on our four day NYC trip!
Fran
Dec 2024Verified booking
Jorge was amazing and so knowledgeable. His presedntation was captivating and stellar. The museum was done so well. Painful, overwhelming, but so nececcary and done to perfection.
Experience the history of 9/11 through real human stories, and end your tour with skyline views of NYC.
Everything you get: Join a guided Ground Zero tour, and ascend to stunning skyline views at the One World Observatory. Hear powerful personal stories from a New Yorker personally connected to 9/11, visit meaningful landmarks, and witness NYC’s resilience from the ground to the sky.
Why choose this: This experience blends moving storytelling with exclusive access, offering deep emotional insight, reflection, and inspiration. It's perfect for those seeking a meaningful, immersive journey through a defining moment in modern history.
Experience the history of 9/11 through real human stories, and end your tour with skyline views of NYC.
Everything you get: Join a guided Ground Zero tour, and ascend to stunning skyline views at the One World Observatory. Hear powerful personal stories from a New Yorker personally connected to 9/11, visit meaningful landmarks, and witness NYC’s resilience from the ground to the sky.
Why choose this: This experience blends moving storytelling with exclusive access, offering deep emotional insight, reflection, and inspiration. It's perfect for those seeking a meaningful, immersive journey through a defining moment in modern history.
Inclusions
- Guided tour of Ground Zero and 9/11 Memorial
- Tickets to One World Observatory's 360-degree observation deck (self-guided tour)
- Access to See Forever® Theater
Exclusions
- Access to the 9/11 Museum
9/11 Memorial
- These are sites of remembrance and reflection. Be mindful and respectful.
- Security screening is a must.
- Service animals are allowed on-site.
- Baggage larger than 19" x 17" x 8" will not be permitted.
- Tribute items are allowed, but not larger than 19" x 17" x 8".
- Only personal photography is permitted on-site.
One World Observatory
- Security screening is a must.
- Baggage larger than 25" x 17" x 9" will not be permitted.
- Visitors should maintain a decent dress code--shoes and shirts at all times.
- Only personal photography is permitted on-site.
- Except certified service dogs will be allowed, no other pets are allowed.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Combos
Combo (Save 4%): 9/11 Memorial & Museum + Statue of Liberty & Ellis Island Tickets with Ferry Transfers
from $68.50
$66.03
4% off
Dive into America's history by visiting two iconic landmarks that highlight 9/11’s legacy & America’s immigration story with a single pass.
- Explore resilience at the 9/11 Memorial & Museum, then uncover immigration history at the Statue of Liberty & Ellis Island—all in one booking.
- Visit two iconic landmarks located within easy reach of each other in Lower Manhattan, making it convenient to explore both in a single itinerary.
- Maximize your time with flexible booking options—choose to visit both sites on the same day or across different days, allowing you to experience them at your own pace.
- Enjoy the added convenience of ferry transfers to the Statue of Liberty & Ellis Island, making this combo the perfect choice for hassle-free sightseeing.
Dive into America's history by visiting two iconic landmarks that highlight 9/11’s legacy & America’s immigration story with a single pass.
- Explore resilience at the 9/11 Memorial & Museum, then uncover immigration history at the Statue of Liberty & Ellis Island—all in one booking.
- Visit two iconic landmarks located within easy reach of each other in Lower Manhattan, making it convenient to explore both in a single itinerary.
- Maximize your time with flexible booking options—choose to visit both sites on the same day or across different days, allowing you to experience them at your own pace.
- Enjoy the added convenience of ferry transfers to the Statue of Liberty & Ellis Island, making this combo the perfect choice for hassle-free sightseeing.
Inclusions
9/11 Memorial & Museum
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
Statue of Liberty & Ellis Island Tickets with Ferry Transfers
- Priority entry at the Screening Facility Queue for the ferry
- Round-trip ferry transfers from New York
- Self-guided audio tour of Liberty Island & Ellis Island in 12 languages
Access to:
- Liberty Island
- Ellis Island
- Statue of Liberty Museum
- National Immigration Museum at Ellis Island
Exclusions
Statue of Liberty & Ellis Island Tickets with Ferry Transfers
- Access to Ellis Island's Hard Hat Tour
- Access to the State of Liberty Pedestal & Crown
9/11 Memorial & Museum
- Service animals are allowed at the Memorial.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
Statue of Liberty & Ellis Island Tickets with Ferry Transfers
- The audio guide is available in Arabic, English, French, German, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, Russian and Spanish.
- Please plan your trip with a flexible schedule to board the ferry and clear the airport-grade security procedures at the Screening Facility.
- All minors (17 and under) must be accompanied by an adult (25 years or older).
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
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Snapshots from our guests
4.5
5,928 ratings
4.1K
1.2K
187
103
307
Guests from United Kingdom, France, Brazil and over 68 countries have loved this experience
What our guests say
Tessier
May 2025Verified booking
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Anna
Apr 2025Verified booking
I highly recommend.The ferry ride allows you to see Manhattan from a new angle. Ellis island is a discovery and you can make your own genealogical certificate. The Statue of Liberty is mighty and beautiful, to be mmiraded and known. BANKSY is a true and sincere artist and has fought for the right of expression because art is of all and for.all. the.mueso is a stone's throw from Little Italy and China town
View original review in Italian
Eric
Mar 2025Verified booking
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
Jaylin
Mar 2025Verified booking
The whole experience was awesome. The ferry ride was fun and everybody was very nice and accommodating to me. I plan to return soon and hopefully this time go inside and up into the crown of the statue. And you people will definitely be my ride over there. Thank you for everything you guys did for me. It was an awesome day and I will never forget it, thank you so much and I can't wait to come see you again
Maria
May 2025Verified booking
The exhbits..the organization..
David
May 2025Verified booking
Excellent experience, highly recommended.
View original review in Spanish
Rawien
Apr 2025Verified booking
Vouchers were real. No scam. And the excursion were awesome.
Silvio
Apr 2025Verified booking
The full exporience was amazing.
Emilie
Apr 2025Verified booking
An unforgettable experience, a magnificent tribute to the victims and rescuers
View original review in French
Garibardy
Apr 2025Verified booking
It's was one of the my best experiences I can't wait to go back again.
Maik
Apr 2025Verified booking
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
Maria
Mar 2025Verified booking
We had an awesome time & tickets were transferred quickly.
Jean
Mar 2025Verified booking
It was a wonderful experience
View original review in Spanish
ALEXANDRE
Mar 2025Verified booking
The 🗽 is a beautiful monument and the day had very blue skies.
View original review in Portuguese
Zivia
Mar 2025Verified booking
It was an amazing experience!
Paolo
May 2025Verified booking
Fantastic day discovering the most famous statue in the world and the history of Hellis island that I did not know. Very interesting and current topic of immigration. The visit to the Hellis museum is to do it all without missing anything!!!
View original review in Italian
Leslie
May 2025Verified booking
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
Nicolas
May 2025Verified booking
- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend
View original review in French
Ellen
May 2025Verified booking
The ferry rides are fun. The views from the boats and both islands are fantastic. All personnel were friendly and helpful. There were plenty of ferries running so there wasn't a long wait to get to the next stop.
Rebekah
May 2025Verified booking
This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!
Terry
May 2025Verified booking
It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.
Lynne
Apr 2025Verified booking
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
Janice
Apr 2025Verified booking
The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.
Mickey
Apr 2025Verified booking
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
Maria
Apr 2025Verified booking
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
Hear powerful stories as you take a guided tour across the 9/11 Memorial & its grounds.
- Everything you get: Walk across Ground Zero & the 9/11 Memorial as you listen to your local guide take you on a journey filled with stories of courage & loss, recounting the day that changed NYC forever. Visit the 9/11 Memorial Pools, The Survivor Tree, Trinity Church, & other sights to pay homage to the lives lost.
- Why choose this: An insightful guide with local insight and a chance to ask questions creates an emotional learning experience that enhances an otherwise simple tour.
- Upgrades: Upgrade to include skip-the-line access to the 9/11 Museum with your tour around the 9/11 Memorial and Ground Zero to add to your experience.
Hear powerful stories as you take a guided tour across the 9/11 Memorial & its grounds.
- Everything you get: Walk across Ground Zero & the 9/11 Memorial as you listen to your local guide take you on a journey filled with stories of courage & loss, recounting the day that changed NYC forever. Visit the 9/11 Memorial Pools, The Survivor Tree, Trinity Church, & other sights to pay homage to the lives lost.
- Why choose this: An insightful guide with local insight and a chance to ask questions creates an emotional learning experience that enhances an otherwise simple tour.
- Upgrades: Upgrade to include skip-the-line access to the 9/11 Museum with your tour around the 9/11 Memorial and Ground Zero to add to your experience.
Inclusions
- Guided tour of the 9/11 Memorial
- Local English-speaking tour guide
- Access to:
- Skip-the-line tickets to the 9/11 Museum (as per option selected)
Exclusions
- Food & beverage
- Hotel pick-up & drop-off
- This experience is accessible to stroller/pram users.
- You will need to pass through airport-style security to enter the 9/11 Museum.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Save up to 20% with a Family Pass—admission for families of 4, perfect for exploring together.
- Everything you get: Discounted admission for two adults and two children (ages 7–17). Enjoy full access to the Memorial and all 9/11 Museum exhibits, interactive displays, and family-friendly resources.
- Why choose this: Specially designed for families, this pass offers significant savings and a seamless way to see the Museum—no need for individual tickets.
- Upgrades: Choose the Family of 5 value bundle for larger families of 2 adults and 3 children, at a bundled rate.
Save up to 20% with a Family Pass—admission for families of 4, perfect for exploring together.
- Everything you get: Discounted admission for two adults and two children (ages 7–17). Enjoy full access to the Memorial and all 9/11 Museum exhibits, interactive displays, and family-friendly resources.
- Why choose this: Specially designed for families, this pass offers significant savings and a seamless way to see the Museum—no need for individual tickets.
- Upgrades: Choose the Family of 5 value bundle for larger families of 2 adults and 3 children, at a bundled rate.
Inclusions
- Family Pass tickets to the 9/11 Museum for 2 adults and 2 children
- Family Pass tickets to the 9/11 Museum for 2 adults and 3 children (as per option selected)
- You will need to pass through airport-style security to enter the 9/11 Museum.
- Alcohol, outside food and drinks, smoking, and large bags are not permitted on this experience.
- Your pets are not permitted on this experience.
- For your convenience, your guide dogs are welcome to join you.
- Flash photography is not allowed on this experience.
- These tickets can't be cancelled or rescheduled.
Combos
Combo (Save 9%): 9/11 Memorial & Museum + Edge Observation Deck Tickets
from $75.20
$68.58
9% off
After reflecting on NYC’s resilient history, stand atop the tallest outdoor deck in the Western Hemisphere to see the city in a whole new light.
- Save 10% with this combo ticket to the 9/11 Memorial & Museum and Edge Observation Deck.
- The two landmarks are just 4 miles apart, easily reachable by subway, taxi, or rideshare.
- Pay tribute at the 9/11 Memorial pools and explore powerful exhibits that offer a deep dive into the history and impact of 9/11.
- Take in breathtaking views from Edge, the highest outdoor sky deck in the Western Hemisphere, with thrilling glass floors and 360-degree panoramas.
After reflecting on NYC’s resilient history, stand atop the tallest outdoor deck in the Western Hemisphere to see the city in a whole new light.
- Save 10% with this combo ticket to the 9/11 Memorial & Museum and Edge Observation Deck.
- The two landmarks are just 4 miles apart, easily reachable by subway, taxi, or rideshare.
- Pay tribute at the 9/11 Memorial pools and explore powerful exhibits that offer a deep dive into the history and impact of 9/11.
- Take in breathtaking views from Edge, the highest outdoor sky deck in the Western Hemisphere, with thrilling glass floors and 360-degree panoramas.
Inclusions
9/11 Memorial & Museum
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glade
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
Edge Observation Deck
- Timed entry to Edge Observatory Deck
Access to:
- Indoor observation deck on Level 100
- Outdoor sky deck with angled walls
- Glass Floor, Skyline Steps, and Eastern Point
- Bonus digital souvenir
9/11 Memorial & Museum
- The venue is wheelchair and stroller accessible.
- Service dogs are allowed in the venue.
Edge Observation Deck Tickets
- Mobility: Wheelchair accessible
- Service animals are also permitted at Edge.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.5
8,615 ratings
6.1K
1.6K
401
140
358
Guests from United Kingdom, Germany, France and over 80 countries have loved this experience
What our guests say
Pauline
May 2025Verified booking
We were behind a bit in time of our booking and panicked arriving! But the staff on entrance were so obliging to help my family get to gain the amazing experiencebof the edge! Would highly recommend it for all to do..
Michal
May 2025Verified booking
The place is amazing in every way – the view, the lookout point, the feeling, and the glass floor all come together to make the experience especially powerful.
Anxhela
May 2025Verified booking
It was an amazing experience—even though the weather wasn’t great and the view wasn’t the best, we still had a fantastic time😇
Tessier
May 2025Verified booking
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Eric
Mar 2025Verified booking
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
Grangier
Mar 2025Verified booking
The views from the observation deck are magnificent, especially at sunset. The only drawback is that it's far too crowded, which should be regulated rather than having to queue up to take a photo.
View original review in French
Marcos
Jun 2025Verified booking
Fun visit and such fabulous views of NYC.
Kim
Jun 2025Verified booking
Everything about it was great and the view was absolutely amazing.
Ana
May 2025Verified booking
The highlight of my visit was the beautiful view.
View original review in Spanish
Davenskee
May 2025Verified booking
This experience is perfect for
Marian
May 2025Verified booking
This experience is perfect for a family trip.
Nancy
May 2025Verified booking
This was an amazing experience! The views were spectacular! It is a must see and do!!!
Maria
May 2025Verified booking
The exhbits..the organization..
Kristian
Apr 2025Verified booking
It was too windy but such a great view
Rawien
Apr 2025Verified booking
Vouchers were real. No scam. And the excursion were awesome.
George
Apr 2025Verified booking
Skyline view the best from New York !!!
Mylene
Apr 2025Verified booking
Spectacular and breathtaking Spot in New York City! 😱🤩
Emilie
Apr 2025Verified booking
An unforgettable experience, a magnificent tribute to the victims and rescuers
View original review in French
Anna
Apr 2025Verified booking
Visited the Edge on a lovely clear day and got amazing views of NYC. Highly recommend
Kevin
Apr 2025Verified booking
That clear floor thousand feet above the street is amazing! Nothing else like it!
Carlos
Apr 2025Verified booking
The view and location are great keep it up
Glen
Apr 2025Verified booking
Bird's eye view of the city. Lines long and slow but well organised with pleasant staff
santosh
Apr 2025Verified booking
Awesome experience . It was nice experience
Maik
Apr 2025Verified booking
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
Leslie
May 2025Verified booking
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
Combos
Combo (Save 4%): 9/11 Memorial & Museum Tickets + 90-Min NYC Downtown Sightseeing Cruise
from $70.99
$68.39
4% off
Visit the 9/11 Museum & take a 90-min cruise with Statue of Liberty views — both within a mile of each other for a seamless trip.
- Experience a moving tribute and breathtaking views. Explore the 9/11 Memorial & Museum, then sail past iconic landmarks on a 90-minute sightseeing cruise.
- Conveniently located just a 12-min drive apart, the 9/11 Memorial & Museum and the cruise departure point make it easy to experience both in one day.
- Plus, with flexible booking options, you can choose your visit date and time for both experiences according to your plans in the next step.
Visit the 9/11 Museum & take a 90-min cruise with Statue of Liberty views — both within a mile of each other for a seamless trip.
- Experience a moving tribute and breathtaking views. Explore the 9/11 Memorial & Museum, then sail past iconic landmarks on a 90-minute sightseeing cruise.
- Conveniently located just a 12-min drive apart, the 9/11 Memorial & Museum and the cruise departure point make it easy to experience both in one day.
- Plus, with flexible booking options, you can choose your visit date and time for both experiences according to your plans in the next step.
Inclusions
9/11 Memorial & Museum
- 9/11 Museum timed-entry ticket
- Access to the Museum's current exhibitions
- Access to 9/11 Memorial, Survivor Tree, and Memorial Glade
- Free Wi-Fi
- 9/11 Memorial & Museum $2 service fee
New York Sightseeing Cruise
- 90 min sightseeing cruise
- 10-minute photo opportunity at the Statue of Liberty
- Onboard English-speaking guide
- Snack bar & onboard family activities
- Onboard photographer
Exclusions
New York Sightseeing Cruise
- Food and drinks (can be purchased onboard)
9/11 Memorial & Museum
- Service animals are allowed at the Memorial.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- These tickets can't be cancelled or rescheduled.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
3,585 ratings
2.7K
642
90
29
119
Guests from United Kingdom, France, Canada and over 53 countries have loved this experience
What our guests say
Tessier
May 2025Verified booking
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Eric
Mar 2025Verified booking
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
Maria
May 2025Verified booking
The exhbits..the organization..
Rawien
Apr 2025Verified booking
Vouchers were real. No scam. And the excursion were awesome.
Emilie
Apr 2025Verified booking
An unforgettable experience, a magnificent tribute to the victims and rescuers
View original review in French
Maik
Apr 2025Verified booking
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
Toublant
Mar 2025Verified booking
I liked all the activity The explanations of our guide on microphone The Lovely and tonic music
Leslie
May 2025Verified booking
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
Nicolas
May 2025Verified booking
- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend
View original review in French
Rebekah
May 2025Verified booking
This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!
Terry
May 2025Verified booking
It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.
Lynne
Apr 2025Verified booking
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
Janice
Apr 2025Verified booking
The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.
Mickey
Apr 2025Verified booking
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
Maria
Apr 2025Verified booking
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
Monica
Apr 2025Verified booking
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
Yuly
Apr 2025Verified booking
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
Steven
Mar 2025Verified booking
Darius the host made the trip! Entertaining and funny. Small boat, not busy and the bar staff were amazing. Really good value for money
Pierre-Jean
Mar 2025Verified booking
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Ashlee
Mar 2025Verified booking
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
Uwe
Mar 2025Verified booking
There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911
View original review in German
Billie
Jun 2025Verified booking
The exhibit was amazing . I would highly recommend it to everyone
DAVID
Jun 2025Verified booking
9/11 memorial wonderful and inspirational
Michele
May 2025Verified booking
Such a beautiful memorial to honor everyone lost in this tragedy.
Gregg
May 2025Verified booking
Everything! Very powerful and moving.
Combos
Combo (Save 9%): 9/11 Memorial & Museum Tickets + The Banksy Museum Ticket
from $66
$60.30
9% off
Perfect for art & history lovers—explore NYC’s past and iconic Banksy artworks in one unique experience.
- Experience two iconic New York City museums in one visit–the 9/11 Memorial & Museum, offering a poignant tribute to resilience and remembrance, and The Banksy Museum, showcasing the rebellious creativity of the world’s most famous street artist.
- The 9/11 Memorial & Museum is a deeply moving tribute to the resilience of New Yorkers through its exhibits, artifacts, and the serene reflecting pools.
- The Banksy Museum brings you face-to-face with the artist’s iconic street art, showcasing thought-provoking works like Girl with a Balloon and Rage, and Flower Thrower on display.
- Enjoy the flexibility to explore both attractions on the same day or schedule your visits separately to suit your plans seamlessly.
Perfect for art & history lovers—explore NYC’s past and iconic Banksy artworks in one unique experience.
- Experience two iconic New York City museums in one visit–the 9/11 Memorial & Museum, offering a poignant tribute to resilience and remembrance, and The Banksy Museum, showcasing the rebellious creativity of the world’s most famous street artist.
- The 9/11 Memorial & Museum is a deeply moving tribute to the resilience of New Yorkers through its exhibits, artifacts, and the serene reflecting pools.
- The Banksy Museum brings you face-to-face with the artist’s iconic street art, showcasing thought-provoking works like Girl with a Balloon and Rage, and Flower Thrower on display.
- Enjoy the flexibility to explore both attractions on the same day or schedule your visits separately to suit your plans seamlessly.
Inclusions
9/11 Memorial & Museum
- 9/11 Memorial Museum timed-entry ticket
- 9/11 Memorial & Museum $2 service fee
- Free Wi-Fi
Access to:
- Current exhibitions
- 9/11 Memorial
- Survivor Tree
- Memorial Glades
The Banksy Museum
- Entry to the museum
9/11 Memorial & Museum
- The exhibition may not be appropriate for visitors younger than 10 years of age.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.
- All public restrooms have wheelchair-accessible stalls.
- Service animals are allowed at the Memorial.
- Expect security screening at the venue for all visitors, baggage and any personal mobility devices.
The Banksy Museum
- Pets are not allowed inside.
- The Banksy Museum is wheelchair accessible.
- Service animals are allowed inside.
- This experience is not suitable for children under 4 years.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
3,472 ratings
2.6K
625
88
29
116
Guests from United Kingdom, France, Canada and over 48 countries have loved this experience
What our guests say
Tessier
May 2025Verified booking
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Eric
Mar 2025Verified booking
Great but sad experience!!!! We wanted to honor those you experienced 911 first hand, but we never realized how many layers there were to this tragedy. We appreciate the work that went into this exhibition and will encourage others to visit, also.
Maria
May 2025Verified booking
The exhbits..the organization..
Rawien
Apr 2025Verified booking
Vouchers were real. No scam. And the excursion were awesome.
Emilie
Apr 2025Verified booking
An unforgettable experience, a magnificent tribute to the victims and rescuers
View original review in French
Maik
Apr 2025Verified booking
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
Leslie
May 2025Verified booking
The curators did an excellent job putting together this exhibition with all the massive historical and consequential content that goes along with 9/11. Thank you for helping us to not forget.
Nicolas
May 2025Verified booking
- Booking is clear and easy. - tickets are easy to find on the app and require no internet connection to access. - Service and applications to recommend
View original review in French
Rebekah
May 2025Verified booking
This exebit really was moving and was extraordinary to walk through. Very quiet and respectful to the lives lost. Highly recommend!
Terry
May 2025Verified booking
It was very easy to order the tickets. Once inside the museum, we remembered where we were when this horrible tragedy occurred. It is our fervent prayer that nothing like this will happen again. The museum really honored the memory of those who perished in the towers as well as police, firefighters, and emergency personnel. The memorial outside was tasteful and moving.
Lynne
Apr 2025Verified booking
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
Janice
Apr 2025Verified booking
The 9/11 Memorial Museum is very well-curated and an emotional experience. I was so glad I had the opportunity to see it.
Mickey
Apr 2025Verified booking
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
Maria
Apr 2025Verified booking
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
LESEL
Apr 2025Verified booking
A nice moment of reflection, in this museum which pays tribute to the artist's works. The welcome was really nice and the visit very well organized. Well done!
View original review in French
Monica
Apr 2025Verified booking
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
Yuly
Apr 2025Verified booking
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
Pierre-Jean
Mar 2025Verified booking
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Ashlee
Mar 2025Verified booking
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
Uwe
Mar 2025Verified booking
There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911
View original review in German
Billie
Jun 2025Verified booking
The exhibit was amazing . I would highly recommend it to everyone
DAVID
Jun 2025Verified booking
9/11 memorial wonderful and inspirational
Michele
May 2025Verified booking
Such a beautiful memorial to honor everyone lost in this tragedy.
Gregg
May 2025Verified booking
Everything! Very powerful and moving.
Frank
May 2025Verified booking
..........................................
This review is translated. Show original review.
Combos
Combo (Save 10%): 9/11 Memorial & Museum Tickets + QC New York Entry Tickets
from $201.11
$181.90
10% off
Have both a meaningful & relaxing day at NYC by exploring the 9/11 Museum, then unwinding at QC New York spa.
- Experience two New York City attractions in one visit and save money with a 10% discount while you’re at it! This combo offers tickets to the 9/11 Memorial & Museum and QC NY Wellness Spa both located in Lower Manhattan.
- Your ticket to the 9/11 Museum gives you access to moving exhibits and artifacts including the Survivor’s Stairs, Memorial Hall and more.
- The QC New York ticket with ferry transfers provides a rejuvenating spa escape with thermal baths, relaxation rooms, and gorgeous views of the Manhattan skyline, perfect for unwinding after a long day.
- Enjoy the flexibility to explore both attractions on the same day or schedule your visits separately to suit your plans seamlessly.
Have both a meaningful & relaxing day at NYC by exploring the 9/11 Museum, then unwinding at QC New York spa.
- Experience two New York City attractions in one visit and save money with a 10% discount while you’re at it! This combo offers tickets to the 9/11 Memorial & Museum and QC NY Wellness Spa both located in Lower Manhattan.
- Your ticket to the 9/11 Museum gives you access to moving exhibits and artifacts including the Survivor’s Stairs, Memorial Hall and more.
- The QC New York ticket with ferry transfers provides a rejuvenating spa escape with thermal baths, relaxation rooms, and gorgeous views of the Manhattan skyline, perfect for unwinding after a long day.
- Enjoy the flexibility to explore both attractions on the same day or schedule your visits separately to suit your plans seamlessly.
Inclusions
9/11 Memorial & Museum
- 9/11 Memorial Museum timed-entry ticket
- 9/11 Memorial & Museum $2 service fee
- Free Wi-Fi
Access to:
- Current exhibitions
- 9/11 Memorial
- Survivor Tree
- Memorial Glades
QC New York
- Full-day admission to QC NY Wellness Spa
- Ferry to the spa from Battery Maritime Building Slip 5
- Bathrobes, sandals, and towels
- Shampoo, conditioner, and other essential hair & body products
- Hair blow dryers
- Locker with a private code or key
9/11 Memorial & Museum
- The exhibition may not be appropriate for visitors younger than 10 years of age.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.
- All public restrooms have wheelchair-accessible stalls.
- Service animals are allowed at the Memorial.
- Expect security screening at the venue for all visitors, baggage and any personal mobility devices.
OQ New York
- The complimentary ferry operates daily, every half hour, from 10am to 10pm.
- This experience is only open to guests who are 21 years and above.
- The spa is not suitable for expectant mothers.
- You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Reviews
How do we collect reviews?
Snapshots from our guests
4.6
3,472 ratings
2.6K
625
88
29
116
Guests from United Kingdom, France, Canada and over 48 countries have loved this experience
What our guests say
Tessier
May 2025Verified booking
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
Maria
May 2025Verified booking
The exhbits..the organization..
Emilie
Apr 2025Verified booking
An unforgettable experience, a magnificent tribute to the victims and rescuers
View original review in French
Maik
Apr 2025Verified booking
Deeply moving and impressive .... The audio guide is an absolute must
View original review in German
Lynne
Apr 2025Verified booking
Hi! We had a great experience at the 911 museum. I had no idea how BIG it was - we could have spent several hours there. I'd say the only thing I didn't love was that we went right to the movie as soon as we got there as it was starting in a couple minutes - so we went right in not knowing what it was. I was hoping it was going to be footage of the creation of the 911 memorial and museum, but instead it was about the search for Osama Bin Laden. Which I had followed at the time, and found incredibly interesting, but I wouldn't have taken my kiddo to this movie had I known, and instead used that time at the museum. Other than that the museum was powerful and breathtaking; we were in awe, and it absolutely honored the people who died, and gave them the recognition they deserved. Absolutely incredible.
Mickey
Apr 2025Verified booking
Great history lessons about our country! It made me more thankful to be an American! Very long, unpleasant waits for ferry rides.
Maria
Apr 2025Verified booking
First foremost, I was not able to download our tickets, via the website. I proceeded to the window and the staff was courteous & serviceable and promptly printed our tickets. The museum depicted all the details that I recall and then some. There were certain areas that were difficult to watch/read however, it was clearly denoted prior to entry and tragically, it was reality as I remember. The entire museum is extremely informative for those that were not living during 9/11 and desire to gain knowledge of such
Monica
Apr 2025Verified booking
Everything is spectacular, it is done with great delicacy and respect... it makes your hair stand on end to see what New York and its citizens suffered in this attack.
View original review in Spanish
Yuly
Apr 2025Verified booking
I think the exhibition should have more conceptualized each space and should be numbered , so that visitors relive the history by going through the tour !!!! But everything else was fine
View original review in Spanish
Pierre-Jean
Mar 2025Verified booking
Tickets by Headout permit us to enter directly without waiting to the line. The experience was realistic and taking us in our memories of this tragedy.
Ashlee
Mar 2025Verified booking
Very memorable. It brings you back to that day which was an overwhelming feeling but the stories of strength and unity are great.
Uwe
Mar 2025Verified booking
There was no queue at the checkout, so Get your Guide is unnecessary here. There is always a wait at the security check everywhere. The exhibition is very extensive and depressing. A difficult subject, but if you allow yourself to, you can begin to empathize with the suffering of the people. 2977 dead Never forget 911
View original review in German
Billie
Jun 2025Verified booking
The exhibit was amazing . I would highly recommend it to everyone
Shubham
Jun 2025Verified booking
Very good expreince. I love headout
Michele
May 2025Verified booking
Such a beautiful memorial to honor everyone lost in this tragedy.
Kathy
Apr 2025Verified booking
The enclosed exihibet was too crowdy but well worth it.
Caroline
Apr 2025Verified booking
It was a beautifully put together exhibition detailing all aspects of that terrible day
Kirsten
Jun 2025Verified booking
MITCHELL
Jun 2025Verified booking
Carla
Jun 2025Verified booking
DAVID
Jun 2025Verified booking
Kathryn
Jun 2025Verified booking
D
Jun 2025Verified booking
Alan
Jun 2025Verified booking
Amy
Jun 2025Verified booking
New York9/11 Memorial & Museum
Make the most of New York
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The 9/11 Memorial & Museum stands as a powerful tribute to the nearly 3,000 lives lost in the tragic events of September 11, 2001. Located at the World Trade Center site, this attraction offers a deeply moving experience, combining outdoor spaces with an immersive museum journey. Rising beside the Memorial, One World Trade Center symbolizes hope and renewal. The tower is home to One World Observatory, offering breathtaking views of New York City from above. The attraction features two portions, one the Memorial which is a space of reflection free for all and another is the Museum that requires tickets for entry.
9/11 Memorial
The Memorial, set in the footprints of the Twin Towers, is an open-air tribute with two reflecting pools, cascading waterfalls, and the names of the victims etched in bronze. Surrounded by the Memorial Glade and Survivor Tree, this space offers a place for remembrance and reflection.
9/11 Museum
The underground Museum takes you indoors to explore artifacts, personal stories, along with interactive exhibits that chronicle the events, the impact of 9/1, its aftermath, and the spirit of resilience shown by the nation.
Which 9/11 Museum ticket is best for you
If you’re budget-conscious
Go for: Entry tickets
- Get timed entry to the 9/11 Museum with this ticket, along with access to all of the current exhibitions.
- Explore historical artifacts and memorials, the National September 11 Memorial, the Survivor Tree, & Memorial Glades.
Guide: Free downloadable audio guide
Recommended tours:
9/11 Memorial & Museum Tickets
If you’re looking for an in-depth experience
Go for: Guided tours
- With tickets to a guided tour, not only do you get priority entrance access but you also get a complete lowdown on the museum’s history.
- Discover untold stories and explore the different highlights of the 9/11 Museum with an expert guide.
- This ticket also includes a 60-minute guided tour of the 9/11 Ground Zero.
Guide: Expert tour guide
Recommended tours:
Combo: Ground Zero Guided Tour + 9/11 Museum Skip-the-Line Tickets
If you want to explore beyond
Go for: Combo tickets
- Combine your 9/11 Memorial visit with some of New York City’s other landmarks including the Statue of Liberty, Wall Street, One World Observatory and more.
- Save money and the hassle of booking several tickets by opting for combos that are a one-stop-shop for your ticketing needs.
Guide: Expert tour guide (only for the combo ticket)
Recommended tours:
Stories set in stone: Highlights of the 9/11 Memorial & Museum
See all photos
Plan your visit to the 9/11 Memorial & Museum
Timings
Getting there
Facilities
Visitor tips
Rules & guidelines
Store
9/11 Museum hours
Open: Wednesday to Monday and select Tuesdays from 9am to 7pm
Closed: Tuesdays
9/11 Memorial hours
Open: Daily from 8am to 8pm
Best time to visit: To enjoy NYC’s good weather, visit in the fall (September to November) and spring (March to May). Go during opening time on weekdays, especially Thursdays and Fridays to avoid crowds.
Note: Tickets are available on these Tuesdays -
March 18 & 25; April 1, 8, 15, & 22; May 27; June 3, 10, 17, & 24; July 1, 8, 15, 22, & 29; August 5; October 7, 14, 21, & 28; November 25; December 2, 9, 16, 23, & 30
Address: 180 Greenwich St, New York, NY 10007, United States | Find on Maps
- Subway: Take the N, R, W, or E train lines to get to the museum.
Nearest stop: WTC Cortland - Bus: Bus numbers QM7, QM8, QM11, QM25, & M55 will get you to the attraction.
Nearest stop: Churchstreet/Fulton Street. - PATH: The PATH train goes directly to the World Trade Center terminal from multiple stops in New Jersey.
Nearest stop: World Trade Center - Car: The museum does not provide parking, but the Battery Parking Garage and Harrison PATH station parking facility are convenient parking options.
- Hop-on hop-off bus: Take the Downtown Loop in Big Bus Tours and TopView Sightseeing to reach the closest stop World Trade Center.
- Toilets: Restrooms are available throughout the museum.
- Seating: There are benches available at the Concourse Lobby, Memorial Hall, Foundation Hall, Ramp, and within the exhibitions.
- Quiet space: Reflecting on 9/11 Studio is a designated quiet space in the museum. You can ask one of the staff members to direct you.
- Wi-Fi: All guests can avail of free Wi-Fi inside the museum.
- Coatroom: All large bags, backpacks, & large umbrellas must be checked in. All bags are subject to security screening.
- You can either choose audio, guided, or self-guided tours, based on your needs.
- Visitors may place items of tribute only in designated areas aside from the Memorial Pool.
- The 9/11 Museum commemorates the tragic events of September 11, 2001, and it can be an emotionally overwhelming experience due to the exhibits, artifacts, and personal stories on display. It's important to be prepared for a somber and emotional experience.
- Please note that while there are no restrictions, the 9/11 Memorial Museum may not be appropriate for children below the age of 10 due to the nature of the attraction.
- For guests with disabilities, the museum and memorial are both wheelchair accessible. Additional tools like audio guides, sighted guides, sign language tours, and more are available for an efficient visit.
- Please carry a valid photo ID to avail reduced ticket pricing.
- While personal photography is permitted, flash photography or professional photography is not permitted, unless otherwise authorized by the museum.
- Re-entry within the premises after exit is not permitted.
- Smoking and consuming alcohol are not permitted throughout the museum's premises.
- No four-legged animals other than service animals are allowed on the premises.
- All guests are required to maintain appropriate behavior and conduct at all times given the somber nature of the museum and memorial.
- Strollers are permitted inside.
There is a store within the 9/11 Museum that has merchandise like books, gifts, trinkets, accessories, jewelry, and much more. You can also browse through the online 9/11 Museum store with international shipping where you can buy any of these items to do your part in commemorating the souls lost in these attacks.
About the 9/11 Museum storeAccessibility at the 9/11 Museum
Accessible transportation
For the physically disabled
For the hearing impaired
For the visually impaired
Most of the public transportation in lower Manhattan, including buses and trains, have wheelchair-accessible entrances. The following transports are accessible by wheelchair.
- NYC transit buses: M5, M9, and M20
- Train stations: Chambers Street 1, 2, 3 subway stations, WTC Cortlandt 1 subway station, Fulton Street A, C, J, Z, 2, 3, 5 subway station, and Brooklyn Bridge/City Hall 4, 5, 6 subway station.
The accessible pick-up/drop-off location for privately owned vehicles is at the intersection of Liberty Street and Trinity Place.
Ramp: There is a ramp that leads towards the overlook that can be easily navigated by staying on the right. Visitors can also use the elevator to reach the lower levels.
- Wheelchair accessibility: There are several entrances to the Memorial, marked with the wheelchair symbol. All commonly used mobility devices are also permitted on the premises. Visitors can also make use of the manual wheelchairs and wheeled walkers available free of charge at the reception.
- Navigation: Every level of the museum has accessible escalators and elevators, next to the stairs. All areas open to the public are wheelchair accessible. The Memorial pool parapets are designed so a seated or shorter person may have the same view of the Memorial voids, and can access the inscriptions.
- Service animals: Service animals are welcome on the premises.
- Care partners: Free admission is offered to a care partner, accompanying a differently abled individual. Request the ticket, after purchasing your ticket, by sending an email to the memorial office.
- Assistive Listening System: Induction loop transmitters compatible with hearing aids and cochlear implants are installed wherever there is audio around the museum.
- Captioning and transcripts: Open captioning or transcripts are available for all the installations that feature audio. For videos, captions are on the screen. For simply audio, captions are provided nearby on a printed card, or monitor.
- Sign language tour and interpretation: An ASL video tour is available with audio guides, details of the events of 9/11, and personal accounts. The ASL devices are available at the Information Desk. ASL Interpretation is available free of cost with the guided tours, provided 2 weeks’ notice is given via email.
- Real-time captioning: Real-time captioning for events and programs is available with a 3-week notice.
- Readers: Staff members are available throughout the museum to assist visitors in navigating the touch screen interactive exhibits. You can request this service at the Information Desk.
- Sighted guides: Sighted guides are available to assist with the navigation of the Museum on advance notice.
- Verbal description tours: Guided verbal description tours are available at the 9/11 Memorial Museum upon request with a 3-week notice.
- Audio description: The Audio Description tour included in the audio guide allows blind visitors to independently explore the Museum while listening to descriptive personal accounts, the history, and the events of 9/11. It is VoiceOver compatible with IOS devices, and the device is provided at the Information Desk.
Beyond the 9/11 Museum & Memorial
Museum of Modern Art
Devoted exclusively to modern art, MoMA is one of the largest establishments for unconventional and contemporary artwork.
Statue of Liberty
Take the ferry, and visit Liberty Island, to marvel at the history and beauty of Lady Liberty, and the Liberty Island Museum.
Empire State Building
A 102-storeyed marvel, the Empire State Building is one of the most popular landmarks of New York. Climb up to its observatory to get 360-degree panoramic views of New York City.
Frequently asked questions about 9/11 Museum tickets
What types of tickets are available for the 9/11 Memorial & Museum?
There are several ticket options, including general admission to access the museum exhibits, expert-led guided tours for an in-depth experience and combination tickets that bundled access with other NYC attractions.
How long is my ticket valid for?
Tickets to the museum are valid only for the date and time selected at the time of booking.
Do 9/11 Memorial & Museum tickets include access to the Memorial pools?
The 9/11 Memorial (including the twin reflecting pools) is free to visit. However, a ticket is required for entry into the museum.
Are discounted tickets available?
Yes, tickets are available at discounted rates for seniors above 65 years old, students with valid ID, and children from 7 to 12 years. Military personnel and 9/11 community members can enter for free. The general public can enter the museum for free on Mondays with prior online reservation on the 9/11 museum website.
Can I buy tickets on the same day?
Yes, you can book tickets on the day of your visit but availability is limited and not guaranteed. 9/11 Memorial & Museum is a largely-visited NYC attraction and it’s best to book your tickets online in advance to make sure you get them.
Are children allowed inside?
Yes, but some exhibits contain sensitive content. We recommend parents use discretion when bringing younger children.
Is the 9/11 Memorial & Museum open in all weather conditions?
Yes, the museum is indoors and operates year-round. The Memorial pools are an outdoor attraction and may be less accessible in extreme weather.
Is there a dress code?
There is no strict dress code, but dress respectfully in a sombre fashion, considering the solemn nature of the site.
Can I bring flowers or tributes to the 9/11 Memorial?
Yes, you are welcome to leave flowers or tributes at the Memorial. Every morning, white roses are placed on victims' names to mark their birthdays.
From happy customers
Tessier
FranceMay, 2025
The museum is complete, very interesting and, above all, very moving, with photos, personal accounts and conversations with these men and women. It takes at least 3 hours to see and understand everything that happened on that sad September 11th.
View original review in French
9/11 Memorial & Museum Tickets
Lisa
Dec, 2024
World Trade Museum was awesome. Sad but worth seeing.
Glad we bought tickets ahead. It was sold out for the day. Seeing the tangible piece that were left helps us remember the tragic event of 9-11.
9/11 Memorial & Museum Tickets
Massimiliano
Mar, 2025
+ 2 more
wonderful view of the city with all its lights from a unique point of view compared to other skyscrapers avoided the queue thanks to the tickets purchased in advance
Go City New York Explorer Pass: Choose 2 to 10 Attractions
Jai
IndiaFeb, 2024
ticketing experice was great, you may like bucket activties which require prior bookings
.also, you should clear the message to do booking for each pass, (like 2 bookings for 2 pass) rest .. all experice was great.
Go City New York All-Inclusive Pass: Choose 1 to 10 Days
Kim
Jan, 2018
We went on the 9/11 Tribute tour right after lunch and then caught the last ferry to the Ellis Island. And then ended the day at the Empire State Observatory Deck to watch the sun set on the greatest city on the planet.
Empire State Building + 9/11 Memorial Museum Tickets
Chelsea
Jan, 2018
Loved the trip. Booking for this was super easy and we just had to show the tickets on our phone at all the venues. Very convenient.
Empire State Building + 9/11 Memorial Museum Tickets
Paul
United KingdomJun, 2025
The guide for the Ground Zero tour was fantastic, really knowledgeable. The whole Memorial and museum tour is something everyone visiting NY should visit.
Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets
Janet
May, 2025
Walking tour was very informative. Arun, our guide was very knowledgeable. Museum tour (self-guided) was emotional and really brought the whole event closer to those of us on the west coast that watched all the events enfold on TV. So sad to relive from the photos, videos with voices and pieces of metal beams, rescue vehicles, etc.
Ground Zero 9/11 Memorial Tour & 9/11 Museum Skip-the-Line Tickets